Patient Scheduling Representative- Warrenville, IL

Nevada System of Higher Education; Warrenville (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Career Growth

Tuition Reimbursement

Free Parking

Wellness Program

Health Savings Account

Retirement Options

Paid Time Off

Community Involvement

Job summary

Nevada System of Higher Education in Warrenville, IL is seeking a Patient Scheduling Representative I to join our patient access team. You will handle inbound calls, schedule appointments, verify information, and document encounters accurately in the EPIC system.

This full‑time role emphasizes courteous service, HIPAA privacy, and collaboration with physicians and staff to minimize wait times and ensure smooth patient experiences.

Responsibilities

• Schedule and register patient appointments from inbound phone queues in a courteous and professional manner.
• Promote positive patient experiences by minimizing call wait times and providing exceptional customer service.
• Handle patient requests, answering all decision tree questions properly and applying correct workflows and protocols.
• Utilize sharp attention to detail to accurately document relevant information and route encounters to the appropriate location to avoid delays in patient care.
• Schedule or reschedule patients for appropriate appointments based on available time slots, physician orders/referrals, and length of time required for appointment.
• Handle patient requests over the phone for multiple hospital outpatient departments, answering all decision tree questions properly and applying correct workflows and protocols.
• Communicate professionally and appropriately with all patients, physicians, and staff members.
• Receive, properly respond to, or redirect inquiries from patients, their representatives, payers, providers, internal departments, and other persons or entities.
• Collect information from patients and enter data into the electronic health record system (EPIC).
• Pre-Register and verify insurance eligibility, informing patients of their financial responsibility.
• Meets productivity standards, maintains established QA scores, targets, error ratios and reporting requirements as assigned by department leadership.
• Attend mandatory staff meetings, stay updated on policy changes, and incorporate them into routines.
• Communicate any issues or questions to the Manager, Supervisor, or Lead.
• Utilize tip sheets and knowledge-based articles to problem-solve or troubleshoot scheduling issues.
• Adhere to privacy (HIPAA) guidelines when speaking with patients and families.
• Verify order/referral information to ensure all orders are complete, containing the patient’s name, procedure, diagnosis, date, and doctor’s signature.
• Contact providers offices to clarify or obtain orders/referrals for outpatient appointments.
• Search fax solution for patient orders/referrals, as needed, and transcribe accurately matching all patient demographics against the patients EMR.
• Utilize available tools to verify and document Medical Necessity of outpatient services for Medicare patients in accordance with Local and National Medical Review policies (LMRP).
• May perform other duties as assigned.
• This position entails a high level of work performed at a computer terminal throughout the day with consistent use of a telephone or headset equipment.
• Prolonged sitting.

Job description

Hourly Pay Range:

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Scheduling Representative I
• Location: Warrenville, IL
• Full Time/Part Time: Full-Time
• Shift Schedule:
• Monday- Thursday: 9:00 am - 5:30 pm; Fridays: 8:30 am -5:00 pm
• Rotating Weekends: Sat: 9:00 am -1:00 pm
• Required Travel: No

What you will need:

• Education:
• Experience:
• Skills:

What you will do:

• Schedule and register patient appointments from inbound phone queues in a courteous and professional manner.
• Promote positive patient experiences by minimizing call wait times and providing exceptional customer service.
• Handle patient requests, answering all decision tree questions properly and applying correct workflows and protocols.
• Utilize sharp attention to detail to accurately document relevant information and route encounters to the appropriate location to avoid delays in patient care.
• Schedule or reschedule patients for appropriate appointments based on available time slots, physician orders/referrals, and length of time required for appointment.
• Handle patient requests over the phone for multiple hospital outpatient departments, answering all decision tree questions properly and applying correct workflows and protocols.
• Communicate professionally and appropriately with all patients, physicians, and staff members.
• Receive, properly respond to, or redirect inquiries from patients, their representatives, payers, providers, internal departments, and other persons or entities.
• Collect information from patients and enter data into the electronic health record system (EPIC).
• Pre-Register and verify insurance eligibility, informing patients of their financial responsibility.
• Meets productivity standards, maintains established QA scores, targets, error ratios and reporting requirements as assigned by department leadership.
• Attend mandatory staff meetings, stay updated on policy changes, and incorporate them into routines.
• Communicate any issues or questions to the Manager, Supervisor, or Lead.
• Utilize tip sheets and knowledge-based articles to problem-solve or troubleshoot scheduling issues.
• Adhere to privacy (HIPAA) guidelines when speaking with patients and families.
• Verify order/referral information to ensure all orders are complete, containing the patient’s name, procedure, diagnosis, date, and doctor’s signature.
• Contact providers offices to clarify or obtain orders/referrals for outpatient appointments.
• Search fax solution for patient orders/referrals, as needed, and transcribe accurately matching all patient demographics against the patients EMR.
• Utilize available tools to verify and document Medical Necessity of outpatient services for Medicare patients in accordance with Local and National Medical Review policies (LMRP).
• May perform other duties as assigned.
• This position entails a high level of work performed at a computer terminal throughout the day with consistent use of a telephone or headset equipment.
• Prolonged sitting.

What you will need: Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities