Patient Scheduling Representative - Urology

MaineGeneral Medical Center; Augusta (ME); On-site; USD 2,755,000 - 4,860,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Wellness programs and resources

Tuition reimbursement and retirement计划

Job summary

MaineGeneral Health is seeking a dedicated Scheduler for the Urology team. The role emphasizes precise patient data handling, appointment coordination, and accurate registration of demographics and insurance information.

The ideal candidate has healthcare office experience, strong attention to detail, and excellent communication skills to support patients and staff in a fast-paced environment.

Qualifications

• 1+ year of experience in a healthcare setting (medical office or healthcare access center preferred).
• Strong focus on detail and ability to manage demographic and insurance information accurately.
• Excellent interpersonal and customer service skills with a professional, compassionate demeanor.

Responsibilities

• Schedule patient appointments using department-specific scheduling software.
• Coordinate with medical staff to confirm provider and facility availability.
• Provide clear pre‑procedure instructions and confirm appointment details with patients/families.
• Collect and verify patient demographics, insurance information, and pre-authorizations.
• Maintain organized records to support efficient Urology operations.

Skills

Attention to detail

Interpersonal skills

Healthcare experience

Tools

EMR systems

Scheduling software

Job description

Job Summary

We are seeking a dedicated Scheduler to join our Urology team at MaineGeneral Health. The ideal candidate will have strong healthcare experience, particularly in medical office settings, and a keen understanding of medical terminology. This role requires someone who is highly detail-oriented and capable of managing patient information with precision. The Scheduler will be responsible for coordinating patient appointments and ensuring accurate registration details, including demographics and insurance information. If you excel in a fast-paced, patient-focused environment and can manage detailed scheduling tasks, we invite you to consider this role.

Job Description

Schedule patient appointments accurately using specialized scheduling software tailored to the Urology department's needs. Work closely with medical and clinical staff to confirm availability of providers and facilities, ensuring that all scheduling is optimized for patient care. Communicate effectively with patients and their families, providing clear pre-procedure instructions and confirming appointment details. Intake and verify patient demographics, insurance information, and necessary pre-authorizations to ensure a smooth registration process. Maintain detailed and organized records to support the efficient operation of the Urology department.

You Have

• 1+ year of experience in a healthcare setting, such as a medical office or healthcare access center is preferred.
• A strong focus on detail and the ability to manage detailed information accurately, including patient demographics and insurance verification.
• Exceptional interpersonal and customer service skills, with a professional demeanor, effective communication abilities, and a compassionate approach to patient care.
• Familiarity with medical terminology and experience using Electronic Medical Records (EMR) systems.
• Proficiency in electronic scheduling systems and an understanding of healthcare insurance processes, particularly in a specialized setting like Urology.
• A commitment to delivering exceptional patient care and attention to detail in all scheduling and information management tasks.

Compensation Information

$20.00 - $35.28

Scheduled Weekly Hours

32

Job Exempt

No

Benefits

• Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
• Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer / E-Verify

MaineGeneral participates in E-Verify.

Employee Rights E-Verify Participation Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affinity Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affinity Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] . EEO is Law