Patient Scheduling Receptionist

Excelsia AMM; Middle River (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) retirement plan with employer match

Paid training opportunities

Employee Assistance Program

Job summary

Excelsia AMM in Middle River, MD, is seeking a dedicated individual for a customer service role where responsibilities include scheduling appointments and utilizing various computer systems. The position requires excellent communication skills and a high school diploma or better.

The company offers a competitive salary, rich benefits including medical, dental, and vision plans, as well as 401(k) retirement plans with employer matching. Join a supportive team committed to quality care!

Qualifications

• Working knowledge of computers is essential.
• Ability to effectively interact with providers, attorneys, patients, and co‑workers.
• Knowledge of workers’ compensation and personal injury benefits is helpful.

Responsibilities

• Schedule and re‑schedule appointments requested via various channels.
• Utilize computerized systems and apps for daily work assignments.
• Interface with other departments including billing and human resources.

Skills

Excellent customer service skills

Verbal and written communication skills

Knowledge of computer applications

Typing 50+ WPM

Knowledge of commercial insurance

Education

High School diploma or GED equivalent

Tools

Microsoft Office

Windows

Job description

Corporate Office
9601 Pulaski Park Dr
Suite 417
Middle River, MD 21220, USA

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient‑centric care and support for those injured in motor vehicle or work‑related accidents. With over 100 patient care centers across the Mid‑Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high‑quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome‑oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

• Schedule and re‑schedule appointments requested via phone, email, fax, chat, and web portal.
• Utilize computerized systems and apps for daily work assignments.
• Interface with other departments including billing, marketing and human resources.
• Perform other duties and assignments as directed and/or as necessary.
• Other duties as assigned.
• High school diploma or GED equivalent.
• Working knowledge of computers.
• Excellent customer service skills, verbal and written communication skills.
• Knowledge of computer applications, including Windows, Microsoft Office, Outlook, and business related websites.
• Typing 50+ WPM.
• Knowledge of commercial insurance, workers’ compensation, and personal injury benefits.
• Ability to effectively interact with providers, attorneys, patients, and co‑workers.

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company‑recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.