Patient Representative

Excelsia AMM; Milford Mill (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

PTO and paid holidays

401(k) retirement plan with employer

Education Assistance Program

Employee Referral Bonus

Job summary

Excelsia Injury Care is seeking an administrative assistant to support departmental physicians and managers. You will handle telephone/fax messages, direct patients, and assist with chart preparation and confidentiality.

The role also covers billing duties and maintaining orderly records across the clinic. The candidate should have a high school diploma, 6 months+ medical office experience, and solid computer skills to manage data entry, MS Office, and EHR systems.

Qualifications

• High school diploma or GED.
• 6 months+ of medical administrative office experience.
• Basic computer skills including data entry and MS Office.
• Strong communication and organizational abilities.

Responsibilities

• Provide administrative support to physicians, supervisors, and managers.
• Direct patients and visitors to appropriate areas with care.
• Maintain patient charts and ensure confidentiality.
• Assist with billing functions and posting charges/payments.
• Manage office supplies and maintain a neat work environment.
• Prepare and file reports, forms, and records.
• Assist with medical records requests and documentation.

Skills

Communication

Organization

Multitasking

Tact

Data entry

Education

High school diploma or GED

Tools

MS Office

EHR systems

Job description

Windsor Mill
3106 Lord Baltimore Dr
Suite 108
Windsor Mill, MD 21244, USA

Windsor Mill
3106 Lord Baltimore Dr
Suite 108
Windsor Mill, MD 21244, USA

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient‑centric care and support for those injured in motor vehicle or work‑related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high‑quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome‑oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company‑recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

What You’ll Do

• Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
• Provide consistent support/coverage as needed per departmental policy
• Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
• Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
• Assist with maintaining internal/external supply inventory
• Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments
• Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
• Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
• Assist Manager and District Manager in completing request for medical records and any and all requests
• Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
• Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis
• Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
• Utilize QIP principles/techniques for organizational change and systems modification
• Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
• Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
• Perform other duties and assignments as directed and/or necessary
• Interview patients / collects information and enters into computer
• Ensure patients’ paperwork and Micro MD match
• Verify insurance and documents in computer using account case notes
• Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures
• Maintain office in neat and orderly manner
• Scanning and uploading paperwork to the EHR, if applicable
• Other duties as assigned

Who You Are

• High school diploma or GED equivalent.
• 6 months+ of medical experience in an administrative physician office setting.
• Previous computer skills to include data entry, Word, Outlook, etc.
• Ability to handle multiple tasks and responsibilities.
• Basic telephone and computer skills.
• Tact and skill in patient management.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.Ability to effectively interact with doctors, patients and co‑workers.
• Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Compensation: $18

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.