Patient Representative/Medical Assistant

Excelsia Injury Care; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

PTO and paid holidays

Employee Assistance Program

401(k) with employer match

Paid training and Education Assistance

Employee Referral Bonus Program

Job summary

Excelsia Injury Care is seeking a detail‑oriented medical office administrator to join our team in Philadelphia. You will handle patient check‑in/out, data entry, and workflow coordination to support chiropractors and clinical staff.

Responsibilities include managing appointments, processing prior authorizations, and maintaining accurate patient records, while delivering excellent customer service in a fast-paced outpatient setting.

Qualifications

• High school diploma or GED equivalent.
• At least 6 months of medical office administrative experience.
• Basic computer skills including data entry, Word, and Outlook.

Responsibilities

• Greet patients and check them in/out with customer service etiquette.
• Follow up with confirmation calls and no-show calls.
• Scan and upload paperwork to the EHR; request hospital records and faxes; update spreadsheets.
• Perform drug screening as required.
• Keep reception area and patient rooms clean and organized.
• Support chiropractors by preparing patients, updating records, and facilitating documentation workflows within PA scope‑of‑practice guidelines.
• Coordinate administrative and non-clinical support for chiropractic providers, including patient intake and chart preparation.
• Manage schedules, obtain prior authorizations, and ensure documentation is complete before treatment.
• Act as liaison between providers and patients for appointment coordination and education.
• Other duties as assigned.

Skills

Communication

Organizational skills

Multitasking

Patient management

Telephone skills

Computer skills

Data entry

Education

High school diploma or GED

Tools

Word

Outlook

Job description

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work‑related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high‑quality care nationwide. At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome‑oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, мы интегрируем environmental, social, и governance (ESG) considerations into our business practices, ensuring that мы positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

• Greeting patients and checking patients in and out with proper customer service etiquette.
• Following up with confirmation calls and no‑show calls.
• Scanning and uploading paperwork to the EHR, requesting hospital records, faxes, updating spreadsheets, and keeping emails up to date.
• Drug screening
• Keeping reception area and patient rooms clean and organized.
• Supports chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Pennsylvania scope‑of‑practice guidelines.
• Coordinates administrative and non‑clinical support for chiropractic providers, including patient intake, chart preparation, and follow‑up documentation.
• Assists with the flow of patient care by managing schedules, obtaining prior authorizations., and ensuring chiropractors have complete documentation prior to treatment.
• Serves as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
• Other duties as assigned.

Minimum Requirements

• High school diploma or GED equivalent.
• 6 months+ of medical experience in an administrative physician office setting.
• Previous computer skills to include data entry, Word, Outlook, etc.

Additional Skills/Competencies

• Ability to handle multiple tasks and responsibilities.
• Basic telephone and computer skills.
• Patient management skills.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.
• Ability to effectively interact with doctors, patients and co-workers.
• Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Benefits

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company‑recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.