Patient Representative

Excelsia AMM; Frederick (MD); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical, Dental and Vision plans

PTO & Holidays

EAP & Wage Access

Shopping and travel discounts

401(k) with employer match

Training & Education Assistance

Referral Bonus

Job summary

Excelsia Injury Care seeks a detail-oriented medical administrative assistant to support physicians and staff in a fast-paced clinic. You will manage phone and fax messages, help maintain patient charts, verify insurance, and prepare reports while safeguarding patient confidentiality.

The ideal candidate has a high school diploma, at least 6 months in a medical office, basic computer skills, and strong communication.

Qualifications

• High school diploma or GED
• 6+ months of medical administrative office experience
• Basic computer skills including data entry, Word, and Outlook
• Ability to handle multiple tasks simultaneously
• Strong communication and organizational skills

Responsibilities

• Provide administrative support to physicians and staff by handling messages
• Direct patients and visitors to appropriate treatment areas
• Maintain patient records and ensure confidentiality
• Assist with chart preparation and document routing
• Verify insurance information in the system
• Scan and upload paperwork to the EHR
• Support inventory and office operations as needed

Skills

Multitasking

Communication skills

Organizational skills

Data entry

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

EHR software

Job description

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid‑Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high‑quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized care, detailed documentation, and outcome‑oriented coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as an amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO and HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company‑recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

What You’ll Do

• Provide administrative support to departmental physicians, supervisors, managers, and administrators by receiving and disseminating telephone and fax messages in a timely and appropriate manner.
• Provide consistent support/coverage as needed per departmental policy.
• Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner.
• Assist with the distribution of reports, records, and messages while maintaining patient and clinic confidentiality.
• Assist with maintaining internal and external supply inventory.
• Comply with Micro MD and BSO departmental billing functions by posting patient charges and payments.
• Assist the manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy.
• Maintain the office in a neat and orderly fashion and assist in maintaining a safe environment.
• Assist the manager and district manager in completing requests for medical records and any other requests.
• Keep charts in proper order, inserting forms and reports in the appropriate location, and ensuring all forms and dictations are completed.
• Copy materials, obtain mail when requested, and initiate, prepare, update forms, reports, and records on a routine basis.
• Respond to corporate, physician, patient, family, attorney, and inter/intra departmental general inquiries and ambiguous situations.
• Utilize QIP principles and techniques for organizational change and systems modification.
• Operate and maintain pertinent office machines and equipment, including fax, computers, and copiers.
• Assist with the collection, sorting, and distribution of departmental mail, correspondences, faxes, and phone messages in a timely manner.
• Perform other duties and assignments as directed and/or necessary.
• Interview patients, collect information, and enter it into the computer.
• Ensure patients’ paperwork matches Micro MD records.
• Verify insurance and documentation in computer using account case notes.
• Explain Excelsia Injury Care paperwork to patients and ensure they understand, witnessing patient signatures.
• Maintain the office in a neat and orderly manner.
• Scan and upload paperwork to the EHR, if applicable.
• Other duties as assigned.

Who You Are

• High school diploma or GED equivalent.
• 6 months or more of medical experience in an administrative physician office setting.
• Previous computer skills, including data entry, Word, Outlook, and related software.
• Ability to handle multiple tasks and responsibilities simultaneously.
• Basic telephone and computer skills.
• Tact and skill in patient management.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.
• Ability to effectively interact with doctors, patients, and co‑workers.
• Ability to triage patients and take basic vitals (blood pressure, pulse, and respiration).

Physical and Mental Requirements: sitting, standing, walking, reaching above shoulder length, working with the body bent over at waist, working in a kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, and lifting a maximum of 20 lbs.

Compensation: $18

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.