Patient Representative

Excelsia AMM; Glen Burnie (MD); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Rich leave benefits including PTO

401(k) retirement plan with employer match

Paid training opportunities and Education Assistance Program

Job summary

Excelsia AMM in Glen Burnie, Maryland is seeking a dedicated administrative professional to support departmental activities. The role involves providing a variety of administrative tasks, guiding patients, and ensuring confidentiality.

Preferred candidates will possess a high school diploma and at least 6 months of medical experience. We offer a competitive hourly wage starting at $18, alongside a robust benefits package, aimed at creating a stable work environment.

Qualifications

• 6 months of medical experience in an administrative physician office setting.
• Ability to handle multiple tasks and responsibilities.
• Tact and skill in patient management.

Responsibilities

• Provide administrative support to departmental physicians and supervisors.
• Direct patients, families, and visitors to appropriate areas in a caring manner.
• Maintain internal/external supply inventory and assist with patient records.

Skills

Medical experience

Computer skills (data entry, Word, Outlook)

Excellent communication skills

Organizational skills

Triage skills and basic vitals

Education

High school diploma or GED equivalent

Job description

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

What You'll Do

• Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating telephone/fax messages in a timely and appropriate manner using clinic and your name
• Provide consistent support/coverage as needed per departmental policy
• Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
• Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
• Assist with maintaining internal/external supply inventory
• Comply with Micro MD and BSO departmental billing functions; post patient charges and payments
• Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
• Maintain the office in a neat and orderly fashion; assist in maintaining a safe environment
• Assist Manager and District Manager in completing requests for medical records and any related requests
• Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
• Copy materials, obtain mail when requested; initiate, prepare, update forms, reports, and records on a routine basis
• Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
• Utilize QIP principles/techniques for organizational change and systems modification
• Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
• Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
• Perform other duties and assignments as directed and/or necessary
• Interview patients, collect information and enter into computer
• Ensure patients’ paperwork and Micro MD match
• Verify insurance and documents in computer using account case notes
• Explain Excelsia Injury Care paperwork to patients and ensure they understand; witness patient signatures
• Maintain office in neat and orderly manner
• Scanning and uploading paperwork to the EHR, if applicable
• Other duties as assigned

Who You Are

• High school diploma or GED equivalent.
• 6 months+ of medical experience in an administrative physician office setting.
• Previous computer skills to include data entry, Word, Outlook, etc.
• Ability to handle multiple tasks and responsibilities.
• Basic telephone and computer skills.
• Tact and skill in patient management.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.
• Ability to effectively interact with doctors, patients and co-workers.
• Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Compensation: $18

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.