Patient Scheduling & Front Desk Specialist

Providence Medical Grp.; Moraine (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Providence Medical Group is seeking a patient service assistant to provide in-person front desk support at our administration office. The role involves greeting patients and callers, routing calls to the correct departments, and scheduling appointments according to PMG protocols.

Ideal candidates will have at least two years in a medical office environment with billing experience, strong communication skills, and proficiency with Athena EMR and Availity. HIPAA compliance is essential.

Qualifications

• Minimum of two years of experience in a medical office/medical insurance.
• One year of medical office billing experience.
• Strong oral and written communication skills.
• Proficient in Microsoft Outlook, Word and Excel; able to navigate Availity and Athena.
• HIPAA compliance knowledge.

Responsibilities

• Greet patients and callers, directing them to the correct department or person.
• Direct urgent calls to appropriate medical office location.
• Take accurate messages and route clinical calls to practice Medical Assistant.
• Direct provider clinical calls per practice protocols.
• Direct billing calls to the appropriate location and collect insurance information.
• Enter and update patient information in the Athena EMR.
• Explain PMG payment-at-time-of-service policy to patients.

Skills

Communication skills

Data entry accuracy

Customer service

Education

High school diploma or GED

Tools

Athena EMR

Availity

Microsoft Outlook

Microsoft Word

Excel

Job description

Providence Medical Group is seeking a patient service assistant to provide in-person front desk support at our administration office. The role involves greeting patients and callers, routing calls to the correct departments, and scheduling appointments according to PMG protocols.

Ideal candidates will have at least two years in a medical office environment with billing experience, strong communication skills, and proficiency with Athena EMR and Availity. HIPAA compliance is essential.