Patient Scheduling Coordinator

OrthoArizona; Chandler (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Robust PTO package

Medical insurance

Health Savings Account

Job summary

OrthoArizona is seeking a Patient Scheduling Coordinator in Chandler, AZ. You will answer calls, verify insurance, collect patient data, and schedule appointments while following provider protocols.

You will create EMR notes with accurate terminology and update patient records for referrals and imaging. This role supports a fast-growing orthopedic practice with excellent benefits.

Qualifications

• Deep understanding and knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Minimum qualification: High School diploma or GED.
• Preferred: one year medical office experience.
• Bilingual is a plus.
• Basic knowledge of insurance plans and the specialty referral process.

Responsibilities

• Answer phone in prompt, courteous manner and route calls as needed.
• Collect patient data to ensure smooth scheduling.
• Verify active insurance and update information as necessary.
• Schedule appointments in line with provider protocols and patient needs.
• Understand and apply up-to-date provider protocols.
• Create patient notes in the EMR with correct medical terminology.
• Research patient records for proper referrals and imaging documentation.
• Meet individual quotas and team KPIs.
• Expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• Other duties as assigned.

Skills

Medical terminology

Computer literacy

Verbal and written communication

Bilingual (a plus)

Education

High School diploma or GED

Tools

EMR/Practice management software

Job description

Anticipate patient needs, exceed expectations, and create lifelong memories.

An orthopedic practice that is made up of over 70 premier specialists, specializing in sports medicine, joint replacement, arthroscopy, fractures, arthritis, and general orthopedic conditions in adult and pediatric patients. OrthoArizona offers a wide variety of services that include advanced imaging, physical therapy, diagnostic testing, casting, durable medical equipment, and workers’ compensation.

We are looking for employees who want to work for a fast-growing organization with a strong reputation for providing comprehensive, high-quality musculoskeletal care. We need professionals who share our vision and the commitment to see it through.

General Employee Benefits

We are committed to providing the best benefits options to our employees so we can support their health, wellness, and happiness.

Basic Life Insurance

Employee Assistance Program

Voluntary Short- & Long-Term Disability

401(k) Plan

Paid Time Off

Location: Chandler (Southeast Hub), AZ

Job Id:4077

# of Openings:1

About OrthoArizona:

At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and podiatry needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.

Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to 2 ambulatory surgical centers and in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our employees.

As a Patient Scheduling Coordinator with OrthoArizona, you will get to:

• Answer phone in prompt, courteous and helpful manner, screen, and route calls if applicable.
• Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues.
• Collect important patient data to ensure ease of scheduling.
• Verify insurance is active, and update insurance information as needed prior to scheduling.
• Schedule appointments accurately in conjunction with provider protocols and patient’s needs.
• Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols.
• Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.
• Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts.
• Meet individual quotas and key performance indicators (KPIs), as well as assist in accomplishing team goals.
• Continue to expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• Understand/Perform training on practice management software.
• Other duties as assigned.
• *Using state or federally regulated websites may require personal login credentials.

Qualifications:

• Deep understanding and Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Minimum Qualifications:
• High School diploma or GED.
• Preferred Qualifications:
• Prefer one-year medical office experience.
• Bilingual is a plus.
• Basic knowledge of insurance plans and the specialty referral process.

Full Time Benefits:

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical with multiple different plan options.
• Health Savings account + company contributions.