Patient Service Specialist: Front Desk & Scheduling

RadNet; Newark (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA funds

Wellness dollars

401(k) match

Free imaging services

Job summary

RadNet in the United States is seeking a friendly Patient Service Representative to greet and register patients, verify insurance, collect information, and ensure accurate documentation.

You will support scheduling, co-pays, and front-desk coordination while safeguarding patient privacy and working closely with back-office staff to deliver quality care.

This role offers comprehensive benefits and opportunities to grow within a patient-centered radiology network.

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Prior radiology office experience

Education

High School Diploma or GED

Tools

Computer literacy

Medical terminology knowledge

Job description

RadNet in the United States is seeking a friendly Patient Service Representative to greet and register patients, verify insurance, collect information, and ensure accurate documentation.

You will support scheduling, co-pays, and front-desk coordination while safeguarding patient privacy and working closely with back-office staff to deliver quality care.

This role offers comprehensive benefits and opportunities to grow within a patient-centered radiology network.