Radiology Patient Concierge & Scheduling Expert

RadNet; San Leandro (CA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vis

Health Savings Accounts with employerf

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

Job summary

RadNet in California seeks a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, and coordinate appointments in a fast-paced imaging center environment.

You will work with back-office staff to ensure timely patient care, safeguard patient information, and deliver world-class customer service while maintaining professional conduct and patient respect in all interactions.

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures and ensure accuracy of documentation.
• Collect and log all co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation on preparatory and safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and medications in accordance with policies.
• Demonstrate professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during interactions.

Skills

Customer service

Communication

Multitasking

Computer skills

Medical terminology

Education

High School Diploma or GED

Job description

RadNet in California seeks a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, and coordinate appointments in a fast-paced imaging center environment.

You will work with back-office staff to ensure timely patient care, safeguard patient information, and deliver world-class customer service while maintaining professional conduct and patient respect in all interactions.