Patient Scheduling Associate 1

Radiology Associates of Hartford, Pc; Enfield (CT); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan/401(k)

Paid time off

Job summary

Radiology Associates of Hartford, Pc is looking for a dedicated scheduling coordinator to manage patient exam appointments across multiple imaging centers in Enfield, CT. The role involves handling high call volumes, updating patient demographics, and processing RX orders in a HIPAA-compliant environment.

Work hours are 8:00am-4:30pm, Monday through Friday, with responsibilities including inbound/outbound scheduling, coordinating with physicians, and ensuring accurate, timely communication.

Qualifications

• Requires HS diploma or GED with medical terminology knowledge.
• Experience with medical scheduling and radiology workflows preferred.
• Ability to handle high call volumes with professionalism.

Responsibilities

• Schedule patient exams per RX orders while prioritizing urgent needs.
• Make outbound calls to schedule unscheduled patients per RX.
• Verify RX orders and coordinate with referring physicians.
• Maintain patient privacy and HIPAA compliance.
• Manage high-volume call queues and daily schedules.
• Participate in training and team meetings.
• Perform other duties as assigned.

Skills

Attention to detail

Typing 35 wpm

Education

High School Diploma or GED

Medical Terminology

Job description

Description

Schedule: 8:00am- 4:30pm Monday-Friday

POSITION SUMMARY

Responsible for scheduling, canceling, and rescheduling of patient exams for multiple imaging center locations by collecting and processing accurate patient demographics and clinical information in accordance with Radiology Associates of Hartford protocol pertinent to the requested exam. Responsibilities are performed via phone and computer in a call center setting with a high volume of daily calls and fax requests from patients and/or referring physician offices. Performs other related duties with the job classification or organizations as necessary or as assigned by management.

ESSENTIAL RESPONSIBILITIES

• Accept a high volume of inbound calls and schedule patient exams according to physician RX orders with the ability to balance scheduling priority and patient need aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
• Complete outbound calls to schedule patient exams when a RX is received on unscheduled patients aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
• Follow up on all patient and referring physician inquiries.
• Respond to all calls with courtesy and professionalism.
• Consult with referring physician offices to ensure written and/or electronic orders (RX) exist and obtain them as needed; verify completeness of RX once written or electronic RX is received.
• Manage and elevate priority issues; route calls and questions to appropriate resources.
• Communicate relevant information to the scheduling team lead, supervisor and/or management to maintain continuity of care.
• Assure that patient rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained.
• Maintain confidentiality of all classified and sensitive information and records, including patient care information by the Health Insurance Portability and Accountability Act (HIPAA).
• Attend and participate in seminars, in-service educational classes, staff meetings and on-the-job training programs as required.
• Work and manage outbound work queues.
• Maintain and optimize existing schedules daily.
• Provide job-shadowing, including answering questions, as needed.
• All other duties as assigned.

Requirements

KNOWLEDGE & SKILLS

• Required: Proven track record of accurate and efficient work
• Required: Computer experience and ability to type a minimum of 35 wpm

EDUCATION & EXPERIENCE

• Required: Hight School Diploma or GED
• Required: Medical Terminology
• Preferred: Radiology Scheduling

WORK ENVIRONMENT

This position is based in a healthcare facility that provides patient care services in a fast-paced and team-oriented environment. Employees may work in various clinical or administrative areas depending on their role.

Hourly Compensation & Benefits

Pay Range: $20.00 - $25.00 per hour

The actual rate offered will be based on factors such as experience, qualifications, skills, internal equity, and other job-related considerations.

Benefits:

Eligible employees may receive medical, dental, and vision insurance; retirement plan/401(k); paid time off; paid holidays; and other company-sponsored benefits, subject to applicable plan terms and eligibility requirements.

Radiology Associates is an Equal Opportunity Employer