Patient Intake Coordinator

Radiology Associates of Hartford PLLC; Alsop Corner (CT); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan/401(k)

Paid time off

Job summary

Radiology Associates of Hartford PLLC is seeking a Patient Intake Coordinator to support front-office operations in an outpatient imaging setting. You will greet patients, collect demographics, verify insurance, and ensure accurate workflow for imaging services.

Responsibilities include processing orders, training new staff, and using EMR systems while maintaining HIPAA compliance and a positive patient experience. High school diploma and computer experience required.

Qualifications

• Strong customer service and interpersonal communication abilities.
• Ability to multitask efficiently while maintaining accuracy and attention to detail.
• Competency with computers, data entry, and medical office software systems.

Responsibilities

• Assist patients with completing required paperwork; enter, verify, and update demographics; obtain insurance information and photo ID as needed.
• Address patients, staff, and visitors courteously, professionally, and promptly.
• Provide registration and general assistance to patients.
• Receive, verify, and process prescriptions or verbal orders in alignment with company policy.
• Scan documents into the EMR system and confirm all order information prior to the patient's exam.
• Verify referring provider's full name and address with the patient to ensure order accuracy.
• Identify and collect payment agreements and self-pay patients.
• Assist in training new staff on intake responsibilities and workflow.
• Utilize all relevant software systems.
• Maintain patient confidentiality per HIPAA and uphold rights related to privacy, fairness, and dignity.
• Attend required meetings, training, and in-service educational sessions.
• All other duties as assigned.

Skills

Customer service

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Job description

Schedule: Monday-Friday 8:00am-4:30pm

POSITION SUMMARY

Under the clinical direction of a radiologist and general supervision of the Director of Patient Access, the Patient Intake Coordinator supports daily front-office operations in an outpatient diagnostic imaging setting. This role is responsible for patient greeting, intake, registration, document verification, and coordinating accurate workflow to support imaging services. The Patient Intake Coordinator ensures exceptional customer service, accuracy, and compliance while maintaining a positive patient experience. Additional duties may be assigned based on operational needs.

ESSENTIAL RESPONSIBILITIES

• Assist patients with completing required paperwork; enter, verify, and update demographics; obtain insurance information and photo ID as needed.
• Address patients, staff, and visitors courteously, professionally, and promptly.
• Provide registration and general assistance to patients.
• Receive, verify, and process prescriptions or verbal orders in alignment with company policy.
• Scan documents into the Electronic Medical Record system and confirm all order information prior to the patient's exam.
• Verify referring provider's full name and address with the patient to ensure order accuracy.
• Identify and collect payment agreements and self-pay patients.
• Assist in training new staff on intake responsibilities and workflow.
• Utilize all relevant software systems.
• Maintain patient confidentiality per HIPAA and uphold rights related to privacy, fairness, and dignity.
• Attend required meetings, training, and in-service educational sessions.
• All other duties as assigned.

Requirements

KNOWLEDGE & SKILLS

• Strong customer service and interpersonal communication abilities.
• Ability to multitask efficiently while maintaining accuracy and attention to detail.
• Competency with computers, data entry, and medical office software systems.

EDUCATION & EXPERIENCE

• High School Diploma or GED required.
• Computer experience required.
• Medical terminology preferred.

Hourly Compensation & Benefits

Pay Range: $20.00 - $26.50 per hour

The actual rate offered will be based on factors such as experience, qualifications, skills, internal equity, and other job-related considerations.

Benefits: Eligible employees may receive medical, dental, and vision insurance; retirement plan/401(k); paid time off; paid holidays; and other company-sponsored benefits, subject to applicable plan terms and eligibility requirements.

Radiology Associates of Hartford is an Equal Opportunity Employer