Patient Intake Coordinator

Radiology Associates of Hartford, Pc; Avon (CT); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Radiology Associates of Hartford, PC is seeking a Patient Intake Coordinator to support front-office operations in our outpatient imaging setting. You will greet patients, assist with registration, verify demographics and insurance, and coordinate workflows to ensure smooth imaging services.

The role emphasizes exceptional customer service, accuracy, HIPAA privacy, and teamwork. Typical schedule is Monday–Friday with hourly compensation based on experience.

Qualifications

• HS diploma or GED required.
• Computer experience required.
• Medical terminology preferred.

Responsibilities

• Assist patients with completing required paperwork and collect demographics, insurance information and photo ID as needed.
• Greet patients, provide registration and general assistance to patients.
• Verify orders, scan documents into the EMR, and confirm order accuracy prior to the exam.
• Maintain patient confidentiality per HIPAA and participate in training and meetings as required.

Skills

Customer service

Multitasking

Data entry

Medical software

Education

High School Diploma or GED

Computer experience

Medical terminology preferred

Job description

Schedule: Monday-Friday 8:00am-4:30pm

POSITION SUMMARY

Under the clinical direction of a radiologist and general supervision of the Director of Patient Access, the Patient Intake Coordinator supports daily front-office operations in an outpatient diagnostic imaging setting. This role is responsible for patient greeting, intake, registration, document verification, and coordinating accurate workflow to support imaging services. The Patient Intake Coordinator ensures exceptional customer service, accuracy, and compliance while maintaining a positive patient experience. Additional duties may be assigned based on operational needs.

ESSENTIAL RESPONSIBILITIES

• Assist patients with completing required paperwork; enter, verify, and update demographics; obtain insurance information and photo ID as needed.
• Address patients, staff, and visitors courteously, professionally, and promptly.
• Provide registration and general assistance to patients.
• Receive, verify, and process prescriptions or verbal orders in alignment with company policy.
• Scan documents into the Electronic Medical Record system and confirm all order information prior to the patient's exam.
• Verify referring provider's full name and address with the patient to ensure order accuracy.
• Identify and collect payment agreements and self-pay patients.
• Assist in training new staff on intake responsibilities and workflow.
• Utilize all relevant software systems.
• Maintain patient confidentiality per HIPAA and uphold rights related to privacy, fairness, and dignity.
• Attend required meetings, training, and in-service educational sessions.
• All other duties as assigned.

Requirements

KNOWLEDGE & SKILLS

• Strong customer service and interpersonal communication abilities.
• Ability to multitask efficiently while maintaining accuracy and attention to detail.
• Competency with computers, data entry, and medical office software systems.

EDUCATION & EXPERIENCE

• High School Diploma or GED required.
• Computer experience required.
• Medical terminology preferred.

Hourly Compensation & Benefits

Pay Range: $20.00 - $26.50 per hour

The actual rate offered will be based on factors such as experience, qualifications, skills, internal equity, and other job-related considerations.

Benefits: Eligible employees may receive medical, dental, and vision insurance; retirement plan/401(k); paid time off; paid holidays; and other company-sponsored benefits, subject to applicable plan terms and eligibility requirements.

Radiology Associates of Hartford is an Equal Opportunity Employer