Clinical Business Operations Representative 3 (H)- HYBRID

University of Miami; Miami (FL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

University of Miami in Miami, FL seeks a full-time Clinical Business Operations Representative 3 to operate in a hybrid schedule. You will handle front-desk tasks, coordinate tests and appointments, and support physicians and staff to ensure smooth daily operations.

Requires a high school diploma and at least 2 years of relevant experience, with strong data entry and communication skills. Bilingual English/Spanish is preferred; evenings, nights and weekends may be needed.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of relevant experience.
• Strong data-entry and communication skills.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to accurate documentation and customer service.

Responsibilities

• Interact with patients and clinical staff to schedule tests and appointments.
• Coordinate treatments and referrals with departments.
• Answer calls and manage patient records with care and confidentiality.
• Triage inquiries and communicate effectively with physicians and nurses.
• Support daily administrative operations and cover gaps as needed.

Skills

Data entry

Communication

Teamwork

Bilingual English/Spanish

Education

High school diploma

Job description

The department of Medicine has an exciting opportunity for a full-time Clinical Business Operations Representative 3 to work in a hybrid manner. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE FUNCTIONS

• Interact and support the Physician and the ARNP/RN to ensure smooth operation of the medical practice to include arranging treatments, scheduling all tests, appointments, procedures, and assisting with arranging consultations to other depts.
• Communicate with physicians, nurses, clinical staff, and patients concerning patient care.
• Triage patient problems and inquiries to the appropriate physician or nurse.
• Schedule patient tests and procedures with ancillary services in UMHC and JMH. (Includes lab tests, nuclear medicine studies, x-rays, MRI's, psychosocial, etc.)
• Schedule Peer to Peer for Radiology exams.
• Manage and scan all outside records into online system for physicians making sure all information is available on a timely basis before clinic begins.
• Answer phone calls utilizing the NICE inContact phone system. (This includes transferring to admins, clear and concise messages to the APRN/ Physician teams)
• Light admin duties will be required, such as sorting Team Faxes.
• There is potential for coverage for administrative staff.
• Bi-lingual preferred in English and Spanish, both written and oral, for ease in communicating with patients.
• Accurate and detailed messaging via secure chat, email or Telephone Encounters. Information must be transcribed and documented precisely.
• Listening is a key specific function, to determine what the patient is calling about, and how to best ascertain the caller's needs.
• Supports physicians, admins and APRN team by performing tasks related to organization and strong communication.

CORE REQUIREMENTS

• High school diploma or equivalent
• Minimum 2 years of relevant experience
• Knowledge, Skills, and Attitudes:
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:Full timeEmployee Type:StaffPay Grade:H5