Patient Scheduler II

Essentia Health; Fargo (ND); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Essentia Health in Fargo is seeking a Patient Scheduler to pre-register and schedule patients across multiple service lines. You will handle high-call volume, verify insurance eligibility, provide cost estimates, and coordinate appointments and procedures with care teams.

The role requires accuracy in data entry in the electronic health record, attentive patient service, and collaboration with a diverse care team to ensure smooth scheduling workflows.

Qualifications

• 1 year of clinical healthcare experience or 1 year experience as a Patient Scheduler I or 1 year experience in a contact/call center.

Responsibilities

• Pre-registers and schedules patients for appointments, procedures, tests, and other services; after-visit summaries with estimates, patient checkout and appointment scheduling; coordinates scheduling of ancillary and procedure services.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.
• Other clerical duties as assigned.

Skills

Patient scheduling

Communication

Healthcare experience

Call center experience

Electronic health records

Tools

Electronic Health Records

Job description

Building Location and Department

Building Location: Fargo Distribution Serv Center Department: 1006860 SCHEDULING - EH SS

Job Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Key Responsibilities

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility Coordinates the scheduling of services for patients including ancillary and procedure scheduling Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.
• Other clerical duties as assigned.

Required Qualifications

• 1 year of clinical healthcare experience OR 1 year experience as a Patient Scheduler I OR 1 year experience in a contact/call center

Job Details

• FTE: 1
• Possible Remote/Hybrid Option: Remote
• Shift Rotation: Day Rotation (United States of America)
• Shift Start Time: 8 AM
• Shift End Time: 5 PM
• Weekends:
• Holidays: No
• Call Obligation: No
• Union: Union
• Posting Deadline:

Compensation Range

$18.71 - $28.07

Employee Benefits at Essentia Health

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

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Essentia Health Recruitment Mission

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Our Values

Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Equal Opportunity Statement

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.