Patient Access Representative

Sarasota Memorial Hospital; Duluth (MN); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Job summary

Essentia Health is seeking a patient access professional to greet patients, gather demographics and billing information, and facilitate registration and scheduling. You will interact with patients face-to-face and virtually, coordinate with Virtual Patient Registration Representatives and Patient Schedulers, and provide cost estimates for upcoming visits.

The role emphasizes accurate data collection, cash handling for co-pays, and ensuring smooth patient flow.

Qualifications

• Experience as a Patient Access Representative or Patient Scheduler is preferred.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification within six months of hire date.
• Ability to provide courteous, professional patient service and accurate data collection.

Responsibilities

• Interviews patients to obtain demographic, financial, and health information for registration and billing.
• Collects insurance copies and IDs, updating the medical record as needed.
• Handles point of service data collection, co-payments, and reconciles cash receipts.
• Maintains work queues per supervisor guidance and supports team workflows.
• Provides caring, helpful patient interactions and routes inquiries to the clinical team.
• Answers calls, schedules appointments, and references clinical staff when needed.
• sanitizes registration equipment between uses and restocks supplies.
• Performs other clerical duties as assigned.

Skills

Patient access experience

Patient scheduling experience

Certification completion timeline

Job description

Building Location:

Building B - St Marys Medical Center

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

FTE:

1

Shift Rotation:

Day/Eve/Night Rotation (United States of America)

Holidays:

No

Call Obligation:

No

Union:

SMMC USWA (SMUMS)

Compensation Range:

$17.80 - $26.28

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].