Patient Access Representative

Essentia Health; Jamestown (ND); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and-dis

401(k) plan

Tuition reimbursement

Flexible scheduling

Generous time off

Job summary

Essentia Health's Jamestown Clinic seeks a friendly Patient Access Representative to greet patients, collect demographics and financial information, and ensure accurate registration and billing.

You will coordinate with Virtual Patient Registration Representatives and Patient Schedulers, schedule follow-ups, provide cost estimates, and maintain courteous service while handling cash and insurance documentation. This role requires attention to detail and strong communication.

Qualifications

• Interviews patients to obtain demographic and financial information.
• Experience in patient access or scheduling is preferred.
• Certification within six months is required or planned.

Responsibilities

• Interview patients to collect demographics and financial information.
• Obtain copies of insurance cards and update patient records.
• Process point of service data, collect co-pays, and reconcile cash drawer.
• Manage work queues and respond to calls, scheduling appointments.
• Provide cost estimates and itineraries for upcoming appointments.
• Sanitize equipment and restock supplies.

Skills

Patient interaction

Cash handling

Data entry

Education

Patient Access Certification

Job description

Building Location:

Jamestown Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.