Patient Scheduler II

Essentia Health; Fargo (ND); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Healthcare benefits

401(k) plan with employer contribution

Tuition reimbursement

Wellness resources

Generous time off

Job summary

Essentia Health is seeking a Patient Care Coordinator to serve as the first point of contact for patients and coordinate scheduling for a wide range of services across Essentia Health clinics and departments.

The role emphasizes excellent customer service, accurate data handling in the electronic health record, and pre-registration of patients. Remote work options may be available, with required internet performance standards. Training and support are provided to enable success.

Qualifications

• Graduate of an LPN, Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT or similar program.

Responsibilities

• Serve as initial contact for patients seeking medical assistance and coordinate scheduling of services across Essentia Health clinics.
• Handle full pre-registration, verify insurance eligibility, and update guarantor information.
• Enter data accurately into the permanent Electronic Health Record while communicating with patients.
• Support direct marketing campaigns by following data gathering and scheduling guidelines.
• Assist Population Management and ACO initiatives via patient registry and outbound calling.

Skills

Clinical scheduling

Call center experience

Keyboarding

Verbal communication

EHR data entry

Education

LPN

Medical Secretary

Health Unit Coordinator

Medical Assistant

Paramedic

EMT

Tools

Electronic Health Records (EHR)

Job description

Job Description

Serves as initial point of contact to patients seeking medical assistance for Essentia Health clinics and departments. This is a complex, high call volume, patient contact clinical service position, which provides a wide-range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service. The Patient Care Coordinator is responsible for handling incoming calls and on line requests from patients while recording, evaluating and managing patient needs; communicating with the nursing staff when necessary. Exhibits and promotes a full understanding of customer service philosophy; stressing the importance of making a positive impact upon customers. Must keep current with clinical, provider, and scheduling information pertaining to the departments served. Responsible for accurately scheduling a wide range of patient appointments types, including procedures, for numerous Essentia departments and clinics.

Responsible for full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.

Responsible for proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient.

Responsible for support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each individual campaign.

Responsible to support a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling.

Work Experience

East/Central: If no education, 1 year experience in a medical office setting. Clinical scheduling and call center experience preferred. Strong, accurate keyboarding and verbal communication required.

West: If no education, 1-2 years of experience in a medical (preferred) office setting. Clinical scheduling and call center experience preferred.

East Market: Ability to work remotely required.

Candidates for remote work will need to have an Internet connection that meets the following minimum standards:

• Download Speed 10 Mbps
• Upload Speed 3 Mbps
• Ping - Latency Best < 50 Milliseconds
• Acceptable < 75 Milliseconds
• Not Acceptable > 90 Milliseconds

Candidates are encourage to test their Internet performance by running a test at fast.com or speed.cloudflare.com

Education Qualifications

Graduate of LPN, Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT or similar program.

Licensure/Certification Qualifications

1

Possible Remote/Hybrid Option

Remote

Shift Rotation

Day Rotation (United States of America)

Weekends

Holidays:

No

Call Obligation

No

Union

Compensation Range:

$17.63 - $26.45

• Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance.
• Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
• Please note that benefit eligibility may vary.
• For full details, refer to your benefit summary or contact our HR Service Center at [phone].