Patient Scheduler I

Essentia Health; Duluth (MN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Job summary

Essentia Health in Minnesota seeks a Post Visit Scheduler to pre-register and schedule patients for appointments, procedures, tests, and related services. You will handle calls, follow-ups, referrals, and ticket scheduling, while coordinating with care teams to ensure efficient patient experiences.

The role requires proficiency in scheduling multiple service lines, accurate data entry into the EHR, and strong communication with patients and staff to support quality care outcomes.

Qualifications

• Proficient in scheduling multiple service lines across Essentia Health.
• Full pre-registration of patients and verification of insurance eligibility.
• Coordinate scheduling of services including ancillary and procedure scheduling.
• Accurate data entry into the electronic health record while communicating with patients.

Responsibilities

• Identify and register patients for appointments, procedures, tests, and lab work.
• Handle incoming calls, follow-up and referral queues, and ticket scheduling.
• Pre-register patients, update guarantor information, and verify insurance eligibility.
• Coordinate scheduling with care teams to ensure timely, appropriate care.
• Enter data accurately into the permanent EHR while talking with patients.
• Collaborate with support and clinical staff to deliver quality service and outcomes.

Skills

Patient scheduling

Data entry

Communication

Teamwork

Tools

EHR system

Job description

POST VISIT SCHEDULING - EH SS

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner.

Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling.

Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients.

Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Education Qualifications

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications

• Previous patient access representative or scheduling experience preferred.

Licensure/Certification Qualifications

FTE: 1

Possible Remote/Hybrid Option

None specified.

Work Schedule

• Shift Rotation: Day Rotation (United States of America)
• Shift Start Time: Days
• Shift End Time: Days
• Weekends: NO
• Holidays: No
• Call Obligation: No

Union

No Union: DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline

10/9/2026

Compensation Range

$18.69 - $27.85

Employee Benefits at Essentia Health

• At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance.
• Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
• Please note that benefit eligibility may vary.
• For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Values

• Quality
• Hospitality
• Respect
• Joy
• Justice
• Stewardship
• Teamwork

Equal Opportunity / Diversity Statement

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Other Employment Conditions

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.