Patient Scheduler - (32 hours a week)

essentiahealth; Duluth (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Paid time off

Job summary

Essentia Health in Duluth, MN (0.8 FTE) pre-registers and schedules patients for appointments, procedures, tests and other services in a timely manner. You will answer calls, complete follow-up queues, and provide cost estimates and itineraries for upcoming visits.

You will work with patient care teams to ensure efficient care, accurate data entry into the electronic health record, and excellent customer service while supporting care coordination and scheduling needs.

Qualifications

• Proficient in scheduling multiple service lines within the same market and cross-trained to provide coverage as needed.
• Full pre-registration of all patients scheduling appointments, including updating guarantor information and verifying insurance eligibility.
• Coordinates scheduling of services including ancillary and procedure scheduling.

Responsibilities

• Patient identification, registration, and scheduling with post-visit summaries and cost estimates.
• Full pre-registration of patients calling to schedule appointments and verify insurance.
• Coordinate scheduling of services for patients including ancillary and procedure scheduling.

Skills

Scheduling

Customer service

Data entry

Job description

Building Location:

Essentia Health - Miller Hill Health Plaza

Department:

2046610 REHAB MGMT - SMDC HOSP

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Education Qualifications:

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred.

Licensure/CertificationQualifications:

FTE:

0.8

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:30am

Shift End Time:

5:00pm

Weekends:

No

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].