Patient Access Representative - Casual

Essentia Health; Aurora (MN); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Employer Contribution

Tuition Reimbursement

Flexible Scheduling

Paid Time Off

Job summary

Essentia Health is seeking a Patient Access professional at Northern Pines Medical Center in Aurora, MN. The role involves greeting patients, collecting demographics and financial data, and ensuring accurate registration and billing.

You will liaise with Virtual Patient Registration Representatives and Patient Schedulers to coordinate care and timely appointments. Responsibilities include interviewing patients, updating insurance details, collecting co-pays, and maintaining queues while

Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date

Responsibilities

• Interview patients to obtain demographics and financial information for registration
• Schedule follow-up appointments and coordinate with clinical teams
• Collect co-payments, reconcile cash drawer, and report deposits
• Answer calls and manage patient check-in/check-out processes
• Perform other clerical duties as assigned

Skills

Patient Access

Scheduling

Education

HBI Patient Access 2nd Level Certification

Job description

Building Location:

Northern Pines Medical Center

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician's order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision

• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary

• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue

• Maintains all assigned work queues according to supervisor's instructions and guidance

• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service

• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed

• Sanitizes registration equipment between each use and restocks basic supplies

• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience

• Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date

FTE:

0

Shift Rotation:

Day/Eve/Night Rotation (United States of America)

Shift Start Time:

Day/Eve/Night

Shift End Time:

Day/Eve/Night

Weekends:

Rotating

Holidays:

No

Call Obligation:

No

Union:

Northern Pines Hospital UFCW Clerical (NPCLERK)10/9/2026

Compensation Range:

$16.77 - $25.30

Employee Benefits at Essentia Health:

• At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance.
• Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
• Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.