Patient Access Representative

Essentia Health; United States; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and(dis

disability insurance

401(k) plan with employer matching

Training, tuition reimbursement and教育

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health is seeking a Patient Access Representative to greet patients and facilitate registration with professionalism. You will collect demographic and financial data, verify insurance, and coordinate scheduling and cost estimates for upcoming visits.

The role involves interacting with patients, maintaining accurate records, handling payments, and supporting the clinical team to ensure smooth patient flow. A hybrid/remote option and diverse benefits are provided.

Qualifications

• Experience as Patient Access Representative or Patient Scheduler.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information for appropriate care.
• Obtains copies of insurance cards and identifications, updates patient information in the medical record.
• Performs point of service data collection, including identifying and collecting co-payments and down payments, reconciles the cash drawer, reports daily deposits.
• Maintains all assigned work queues according to supervisor’s instructions.
• Interacts positively and in a caring manner with patients and staff to provide high-quality customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between uses and restocks supplies.
• Performs other clerical duties as assigned.

Education

Patient Access Representative or Patient Scheduler experience

Healthcare Business Insight’s Patient Access 2nd Level Certification Program completion within six months of hire date

Job description

Building Location: Building B - St Marys Medical Center

Department: 1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Education Qualifications

Previous Patient Access Representative or Patient Scheduler experience

Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications

FTE: 1

Possible Remote/Hybrid Option: Shift Rotation: Day/Eve/Night Rotation (United States of America) Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: SMMC USWA (SMUMS)

Union Posting Deadline: 08/27/2026

Compensation Range: $17.80 - $26.28

Employee Benefits

• medical, dental, vision, life, and disability insurance
• supplemental options to fit your needs
• 401(k) plan with employer contributions to help you plan for the future
• training, tuition reimbursement, and educational programs
• flexible scheduling
• generous time off
• wellness resources focused on your physical, mental, and emotional health

Company Culture

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others. Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screening includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.