Patient Scheduler I

Essentia Health; Detroit Lakes (MN); Sur place; USD 23 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) plan with employer contribution

Tuition reimbursement

Résumé du poste

Essentia Health is seeking a Level I Patient Scheduler at the St Marys - Detroit Lakes Clinic to pre-register and schedule patients for appointments, procedures, tests, and other services. You will handle calls, follow-ups, referrals, and ticket scheduling while ensuring accurate data entry in the EHR and collaboration with care teams.

The role supports multiple service lines in the market, with a focus on timely, courteous service and optimal patient outcomes.

Qualifications

• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.

Responsabilités

• Pre-register and schedule patients for appointments, procedures, tests, and other services.
• Communicate with patient care teams to ensure efficient, appropriate care.
• Provide patients with cost estimates and itineraries for upcoming appointments.
• Support care team with scheduling and data entry in the EHR.

Connaissances

Patient scheduling

Data entry

Customer service

Communication

Formation

No educational requirements

Outils

EHR system

Description du poste

Building Location:St Marys - Detroit Lakes ClinicDepartment:1006160 REGISTRATION - EH SSJob Description:This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.Key Responsibilities:• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.• Handles incoming calls, follow-up and referral work queues, ticket scheduling.• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.Preferred Qualifications:• Previous patient access representative or scheduling experience preferred.Education Qualifications:No educational requirements. Completes designated HBI courses within one year of hire.Licensure/Certification Qualifications:FTE:1Possible Remote/Hybrid Option:Shift Rotation:Day Rotation (United States of America)Shift Start Time:Shift End Time:Weekends:Holidays:NoCall Obligation:NoUnion:Union Posting Deadline:Compensation Range:$17.63 - $26.45Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].