Patient Access Representative

Essentia Health; Brainerd (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

Essentia Health is seeking a Registration Clerk at St Josephs Medical Center to greet customers and facilitate patient registration. You will collect demographic and financial data, verify insurance, and schedule follow-up appointments for patients under physician orders.

The role serves as a liaison between patients and virtual registration and scheduling teams, handling checkout, cost estimates, and itineraries while ensuring accurate data and compliant billing processes.

Qualifications

• No educational requirement.
• Preferred: experience as Patient Access Representative or Patient Scheduler.

Responsibilities

• Interviews patients to obtain demographic and financial information.
• Collects insurance and identification documents and updates medical records.
• Manages point of service data collection, including co-payments and deposits.
• Maintains work queues and provides high level customer service.
• Answers calls, schedules appointments, and coordinates with clinical team.
• Cleans and restocks registration equipment; performs other clerical duties.

Job description

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

Building Location

St Josephs Medical Center

Department

1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience preferred

Education Qualifications

No educational requirement.

Licensure/Certification Qualifications

0.8

Shift Rotation

Day/Eve/Night Rotation (United States of America)

Holidays

No

Call Obligation

No

Union

St Josephs SEIU Local 113 (STJSEIU)

Compensation Range

$18.20 - $26.17

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].