Patient Scheduler & Front Desk Concierge

University of Southern California; Las Vegas (NV); On-site; USD 29,000 - 41,000; Full time

Job summary

University of Southern California in Las Vegas is seeking a Scheduler to perform clerical and communication duties in the Health Center. You will schedule patient appointments, greet patients at the front desk, answer calls, register new patients, verify eligibility, and coordinate with physicians and nurses.

The role emphasizes friendly customer service, accurate information, and smooth patient flow, with responsibilities including insurance verification, new patient registration, and assisting

Qualifications

• High school diploma or equivalent required.
• Understanding of medical terminology is required.
• Ability to interview patients and interface with physicians, nurses and other professional staff.

Responsibilities

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families.
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions.
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy.
• Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
• Maintain all delegated worklists (tasks) through the electronic medical record.
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others.

Skills

Customer service

Medical terminology

Interacting with physicians

Phone etiquette

Front desk

Education

High school diploma or equivalent

Job description

University of Southern California in Las Vegas is seeking a Scheduler to perform clerical and communication duties in the Health Center. You will schedule patient appointments, greet patients at the front desk, answer calls, register new patients, verify eligibility, and coordinate with physicians and nurses.

The role emphasizes friendly customer service, accurate information, and smooth patient flow, with responsibilities including insurance verification, new patient registration, and assisting