Patient Scheduler 1

Essentia Health; Duluth (MN); On-site; USD 26,000 - 38,000; Full time

Job summary

Essentia Health in Duluth is seeking a Patient Scheduler to serve as a key contact for patients, coordinating appointments, procedures, tests, and other services to ensure a seamless experience. The role emphasizes accurate data entry in the electronic health record, healthcare team collaboration, and delivering professional, courteous service while managing multiple service lines.

The position offers day shifts, no weekend work, and compensation aligned with market rates for entry-level

Qualifications

• Pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional manner.
• Answers incoming calls, completes follow-up and referral work queues, and coordinates with patient care teams.
• Proficiently maintains data in the permanent electronic health record while interacting with patients.

Responsibilities

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, ticket scheduling
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Skills

Patient scheduling

Customer service

Multitasking

Job description

Building Location

Building A - Duluth Clinic - 1st Street

Department

1006560 POST VISIT SCHEDULING - EH SS

Job Description

Essentia is looking for a Patient Scheduler to serve as a key point of contact for patients, coordinating appointments, procedures, tests, and other services while ensuring a seamless, professional, and positive patient experience.

Education Qualifications

• This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, ticket scheduling
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Preferred Qualifications

• Previous patient access representative or scheduling experience preferred

FTE

1

Shift Rotation

Day Rotation (United States of America)

Shift Start Time

Days

Shift End Time

Days

Weekends

NO

Holidays

No

Call Obligation

No

Union

DC USWA Main & Neighborhoods (DCUMN)09/3/2026

Compensation Range

$18.69 - $27.85

Employee Benefits at Essentia Health

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact your HR Service Center at [phone].

Equal Opportunity Employment

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.