Patient Access Representative

Essentia Health; Duluth (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health's West Duluth Clinic seeks a friendly registration specialist to greet patients and guide them through the registration and checkout processes. You will collect demographic and financial information in person or virtually to ensure accurate registration and billing while supporting the care team.

You will liaise with Virtual Patient Registration Representatives and Patient Schedulers, schedule follow-up appointments, provide cost estimates, and help patients understand their

Qualifications

• Preferred experience in patient access or scheduling.
• No formal education is required.

Responsibilities

• Interview patients to collect demographic and financial information.
• Obtain insurance cards and update medical records as needed.
• Collect co-pays, reconcile cash drawer, and report deposits.
• Maintain work queues and provide high level of customer service.
• Answer calls, schedule appointments, and route to clinical team as needed.
• Sanitize equipment and restock supplies.
• Perform other clerical duties as assigned.

Skills

Patient access

Customer service

Data collection

Cash handling

Scheduling

Job description

Building Location:

West Duluth Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician's order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor's instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience preferred

Education Qualifications:

No educational requirement.

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

DC USWA Main & Neighborhoods (DCUMN)

Compensation Range:

$17.80 - $26.28

Employee Benefits at Essentia Health:At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.