Patient Scheduler

Trinity Health; Saint Francis (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health in Saint Francis Hospital seeks a Central Scheduler to manage scheduling outpatient diagnostic tests, assist with registration, and support billing workflows. This role reports to the Manager of Patient Access and requires clear communication with patients and staff.

The position is full-time, day shift, with orientation including classroom time in Springfield, MA for local colleagues within 50 miles.

Qualifications

• High School Diploma or equivalent required.
• 2 years clerical experience in a medical field preferred.
• Minimum of 6 months customer service experience required.
• Knowledge of medical terminology preferred.

Responsibilities

• Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients.
• Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms.
• Operate office equipment such as voice mail messaging systems, copiers, fax, and use of computer systems including database entry, word processing, spreadsheets, and other software applications.
• Answer telephones and direct calls to appropriate staff.

Skills

Database entry

Word processing

Spreadsheets

Medical terminology

Education

High School Diploma or equivalent

Tools

Electronic health records (EHR)

Billing systems

Microsoft Office

Scheduling software

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

2 Week Orientation will require classroom time in Springfield, MA for local colleagues

Position Purpose

Reporting to the Manager Patient Access, the Central Scheduler is responsible for scheduling outpatient diagnostic testing, assisting with the billing process for reimbursement of provided services, and assisting with the outpatient registration process.

What you will do

• Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients

• Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms

• Operate office equipment such as voice mail messaging systems, copiers, fax, and use of computer systems including database entry, word processing, spreadsheets, and other software applications

• Answer telephones and direct calls to appropriate staff

Minimum Qualifications

• High School Diploma or equivalent required

• 2 years clerical experience in a medical field preferred

• Minimum of 6 months customer service experience required

• Knowledge of medical terminology preferred

Position Highlights and Benefits

• 40 Hours per Week - 1st shift (Days)

• Mostly Mon-Fri but rotating half day Saturday (differentials apply)

• Orientation first two weeks includes classroom time in Springfield, MA for colleagues living within 50 miles

• Great Benefits and Health Insurance Coverage - Starting Day 1

Ministry/Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.