Patient Safety Observer: Compassionate Caregiver Role

UMass Memorial Health; Webster (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is hiring Patient Observers to support patient safety across units in Central Massachusetts. The role involves greeting patients, monitoring for safety concerns, and assisting with basic tasks while maintaining dignity and advocacy for patients.

The position is non-exempt with a day shift and weekend coverage, and a signing bonus may be available. CPR certification is required within 6 months of hire, and a high school diploma or equivalent is required.

Qualifications

• High school diploma or equivalent is required.
• CPR certification within 6 months of hire is required.

Responsibilities

• Greet patients by name and maintain eye contact with a respectful, empathetic, and caring attitude toward patients and families.
• Observe patients for suicidal/violent behavior and ensure patient safety at all times.
• Monitor visitors to prevent unsafe items from being shared with patients.
• Maintain 15-minute checks with documentation as directed.
• Observe more than one patient when allowed by licensed staff in charge.
• Follow directions of the nurse in charge and assist with patient transport when needed.
• Assist with ancillary tasks (making beds, stocking, transporting) when not observing a patient.
• Work as a float across departments to meet patient needs.
• Maintain patient dignity and advocate for patients at all times.

Skills

Empathy

Patient safety awareness

Observation skills

Communication

Education

High School diploma or equivalent

CPR Certification within 6 months of hire

Job description

UMass Memorial Health is hiring Patient Observers to support patient safety across units in Central Massachusetts. The role involves greeting patients, monitoring for safety concerns, and assisting with basic tasks while maintaining dignity and advocacy for patients.

The position is non-exempt with a day shift and weekend coverage, and a signing bonus may be available. CPR certification is required within 6 months of hire, and a high school diploma or equivalent is required.