Call Center Operator

Midland Health; Midland (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Midland Health in Midland, TX is seeking a Call Center Operator to provide high-quality customer service to patients and take room-service meal orders. You will answer phones, verify patient rosters, and ensure orders comply with diet restrictions.

This full-time role requires good communication, computer and telephone skills, and the ability to follow HACCP and regulatory policies. Shift is from 11:00am to 7:30pm, with a focus on accurate, respectful service to patients.

Formación

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Basic computer and telephone system proficiency.

Responsabilidades

• Answer the Call Center phone and take meal orders.
• Check patient rosters for admits and diet changes.
• Ensure orders comply with physician diets and allergies.
• Notify dietitians when assistance is required.
• Print reports and forward requests to appropriate areas.
• Provide courteous, patient-centered service at all times.

Conocimientos

Customer service

Phone etiquette

Effective communication

Computer skills

Educación

High school diploma or equivalent

Herramientas

CRM software

Phone system

Descripción del empleo

Job Description

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly operation of the Call Center for room service. Gathers, coordinates and records all patient-related foodservice information and activities. Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency policies.

SHIFT AND SCHEDULE

Full Time, 11:00am-7:30pm

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

• Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette while taking meal orders for the room service program.
• Checks patient rosters for new admits, diet changes, and patients with no diet orders. Calls patients and assist with meal ordering.
• Ensures all patient meal orders are compliant with physician-prescribed diet orders, food allergies, food intolerances, and needed diet modifications.
• Notifies dietitians of patients needing further assistance or education.
• Prints necessary reports for room service staff and forwards requests for additional patient food services to appropriate areas.
• Provides good customer service and treats all patients with respect, understanding, and patience at all times.

EDUCATION AND EXPERIENCE

• Must be a high school graduate or equivalent.
• Computer and telephone skills are a must.
• Must be able to communicate effectively, both orally and in writing.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.