Call Center Operator

Midland Memorial Hospital; Midland (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Midland Memorial Hospital is seeking a Call Center Operator to deliver high-quality patient service in the room service call center. You will gather, coordinate, and record patient foodservice information, answer phones, and process patient meal orders while adhering to HACCP policies.

The role supports dietitians, prepares reports, and ensures orders align with physician dietary restrictions. Strong communication and computer skills are essential for success in a fast-paced hospital setting.

Qualifications

• High school diploma or equivalent required.
• Computer and telephone skills are a must.
• Must be able to communicate effectively, both orally and in writing.

Responsibilities

• Answer the Call Center phone and check messages; take patient meal orders for room service.
• Review patient rosters for admits, diet changes, and patients with no diet orders; assist with meal ordering.
• Ensure orders comply with physician diet orders, allergies, intolerances, and diet modifications.
• Notify dietitians when patients need further assistance or education.
• Print reports for room service staff and forward requests to appropriate areas.
• Provide excellent customer service and treat patients with respect and patience.

Skills

Customer service

Phone etiquette

Communication

Computer skills

Education

High school diploma or equivalent

Tools

Phone system

Computer

Job description

Job Description

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly operation of the Call Center for room service. Gathers, coordinates and records all patient-related foodservice information and activities. Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency policies.

Job Description

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly operation of the Call Center for room service. Gathers, coordinates and records all patient-related foodservice information and activities. Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency policies.

SHIFT AND SCHEDULE

Full Time, 11:00am-7:30pm

Essential Functions/Performance Expectations

• Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette while taking meal orders for the room service program.
• Checks patient rosters for new admits, diet changes, and patients with no diet orders. Calls patients and assist with meal ordering.
• Ensures all patient meal orders are compliant with physician-prescribed diet orders, food allergies, food intolerances, and needed diet modifications.
• Notifies dietitians of patients needing further assistance or education.
• Prints necessary reports for room service staff and forwards requests for additional patient food services to appropriate areas.
• Provides good customer service and treats all patients with respect, understanding, and patience at all times.

Education And Experience

• Must be a high school graduate or equivalent.
• Computer and telephone skills are a must.
• Must be able to communicate effectively, both orally and in writing.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.