Patient Risk & Experience Specialist

CO01 Southern Illinois Hospital Services Inc.; Carbondale (IL); On-site; USD 69,000 - 107,000; Full time

Job summary

Southern Illinois Healthcare is seeking a Patient Relations and Risk Management professional in Illinois to manage patient grievances and risk events with a focus on transparency and timely resolution.

The role requires nursing licensure in Illinois, an associate degree (bachelor's preferred), and the ability to de‑escalate emotionally charged situations while guiding multidisciplinary teams.

Qualifications

• RN licensure in Illinois required or active license.
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Responsibilities

• Directly handle patient grievances via in-person, written, or electronic communications.
• Investigate concerns with administration, providers, and managers for timely responses.
• Facilitate grievance meetings and act as patient liaison.
• Direct inquiries to appropriate medical staff and ensure satisfactory resolutions.
• Explain policies and services using medical knowledge.
• Assist with billing concerns related to patient grievances under Risk Manager guidance.
• Collaborate across the organization to investigate patient lost belongings and initiate reimbursements where warranted.

Skills

Patient relations

Risk management

De-escalation

Independent work

Communication

Education

Associate's Degree in Nursing

Bachelor's Degree in Nursing preferred

Job description

Southern Illinois Healthcare is seeking a Patient Relations and Risk Management professional in Illinois to manage patient grievances and risk events with a focus on transparency and timely resolution.

The role requires nursing licensure in Illinois, an associate degree (bachelor's preferred), and the ability to de‑escalate emotionally charged situations while guiding multidisciplinary teams.