Patient Experience & Risk Liaison — Hybrid

The Voluntary Protection Programs Participants' Association, Inc; Indianapolis, Northern (IN, KY); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Indiana University Health is seeking a Patient Relations Consultant to manage patient complaints and grievances within a hybrid on-site/remote schedule at Riley Hospital for Children.

Qualifications include a Bachelor's degree (or within 12 months) and 0-3 years of related experience, with a focus on regulatory compliance and crisis resolution. The role supports clinical risk management and patient experience teams across IU Health.

Qualifications

• Requires a Bachelor's degree or completion within 12 months.
• 0-3 years of related experience is required.
• Requires the ability to align process management with policies and federal, state, or regulatory requirements.
• Requires experience involving extensive patient/public contact and crisis resolution.

Responsabilités

• The Patient Relations Consultant provides expertise and coordination in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements.
• Provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services and seeks to facilitate resolution to complaints and grievances.
• Ensures actions and documentation reflect compliance with federal and state governmental regulations.
• Works collaboratively with the facility’s Risk Management Consultant, Leadership, and Patient Family Liaisons and/or local patient experience teams to ensure all patient complaints and grievances are addressed in accordance with the IU Health values.

Formation

Bachelor's degree (in progress or completed within 12 months)

Description du poste

Indiana University Health is seeking a Patient Relations Consultant to manage patient complaints and grievances within a hybrid on-site/remote schedule at Riley Hospital for Children.

Qualifications include a Bachelor's degree (or within 12 months) and 0-3 years of related experience, with a focus on regulatory compliance and crisis resolution. The role supports clinical risk management and patient experience teams across IU Health.