Patient Rights Advocate & Liaison | Grievances & Satisfaction

Beebe Healthcare; Lewes (DE); On-site; USD 53,000 - 83,000; Full time

Job summary

Beebe Healthcare is seeking a Patient Relations Specialist to support patient rights and advocacy and to coordinate the patient complaint/grievance process in a hospital setting in Lewes, Delaware.

The role requires proactive patient advocacy, strong communication, and collaboration with diverse teams. You will participate in patient rounds, assist with advance directives, and provide staff education as needed.

Qualifications

• Minimum of 5 years of hospital experience.
• Previous patient relations experience preferred.
• Advanced communication, customer service, interpersonal and problem-solving skills a must.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Receive patient complaints and complete the investigative process.
• Coordinate action plans with the appropriate department director or service chief; follow-up with the complainant.
• Advocate for Patients Rights and Responsibilities and serve as a liaison with the healthcare team.
• Support the patient satisfaction survey process and follow-up with patients upon request.
• Attend bi-weekly clinical rounds and actively participate; visit patients to assess needs and satisfaction.
• Assist patients with Advance Directives; provide staff and community education on advance directives.
• Provide coverage in the absence of the Director; perform other duties as assigned.

Skills

Clear communication

Customer service

Interpersonal skills

Problem solving

Crisis management

Grant writing

Education

Entry

Tools

Microsoft Word

Microsoft Excel

Job description

Beebe Healthcare is seeking a Patient Relations Specialist to support patient rights and advocacy and to coordinate the patient complaint/grievance process in a hospital setting in Lewes, Delaware.

The role requires proactive patient advocacy, strong communication, and collaboration with diverse teams. You will participate in patient rounds, assist with advance directives, and provide staff education as needed.