Patient Revenue Cycle Coordinator

Ohio State University; North Carolina; On-site; USD 23,000 - 30,000; Full time

Job summary

The Ohio State University is seeking a Patient Revenue Cycle Coordinator for the Student Health Services Revenue Cycle team. The role supports an ambulatory care facility with 20+ providers, handling insurance registration, patient check-in, billing explanations, co-pay collection, and posting of payments.

Responsibilities include ensuring accurate demographics, processing reimbursements, and addressing questions about accounts and coverage.

Qualifications

• High School diploma or GED with 1 year of relevant experience.
• Bachelor's degree in Accounting, Business Administration, HIM or related field preferred.
• 2-4 years of relevant experience; strong communication and customer service skills.
• Proficiency in Microsoft Excel, Word and claims processing software; familiarity with EHR and practice management systems.

Responsibilities

• Assist with insurance registration and patient check-in processes.
• Explain billing process to patients and collect co-payments.
• Post payments and deposit funds; verify active insurance on file.
• Coordinate patient billing and reimbursement; manage accounts receivable and collections.
• Review aged patient accounts before submission to Bursar for collections.

Skills

Customer service experience

Education

Bachelor's degree in Accounting, Business Administration, HIM or related field

Tools

Microsoft Excel

Microsoft Word

RealMed

Job description

Job Title: Patient Revenue Cycle Coordinator

Department: Student Life | Student Health Services

As a member of the Student Health Services Revenue Cycle team provides support for an ambulatory care facility with more than 20 providers and a variety of ancillary services; facilitates insurance registration and patient check-in process, explains billing process to patients; collects co-payments and charges for service rendered; posts payments collected and facilitates deposit of funds; verifies active insurance information on file; proactively monitors daily appointments to ensure patients are enabled to use kiosks when appropriate; ensures demographic information on file is accurate, complete and up-to-date; facilitates completion of necessary patient forms and distributes to appropriate departments; coordinates patient billing and reimbursement; responsible for all functions that involve and effect reimbursement for patients, including accounts receivable and collections management, posting and allocating payments and communicating with patients; assists patients with questions regarding account information and insurance coverage; reviews aged patient accounts to ensure appropriate patient accounts and reimbursement action(s) have been taken before submission to Office of the University Bursar for collections.

Minimum Qualifications

• Required : High School diploma or GED: 1 year of relevant experience.
• Desired: Bachelor's degree in Accounting, Business Administration, HIM or related field, or an equivalent combination of education and/or experience; 2-4 years of relevant experience; excellent written and verbal communications skills and customer service experience; knowledge of insurance terminology, insurance claims, accounting/business practices; Proficiency in Microsoft Excel, Word, RealMed or other electronic claims processing software; significant experience in processing third party insurance claims in clinic or ambulatory care facility; familiarity with electronic health record systems and practice management systems; ICD diagnostic coding, CPT codes and benefit determination/prior authorization; experience with computerized accounting systems.

Targeted hiring range is $16.65 to $21.77/hr. The offer for this position will fall within this range based on internal equity, the unit's available budget, and the selected candidate's qualifications.

Career Roadmap Designation https://hr.osu.edu/career-roadmap/

Function

Finance

Sub Function

Revenue Cycle Services

Career Level

Technical 2

Office of Student Life Mission Statement:

The Office of Student Life fosters students' development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location: Wilce Student Health Center (0294)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Qualified candidates may be asked to complete a pre-employment physical including a drug screen and background check.

Ohio State will not sponsor applicants for work visas for this position.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.