Patient Responsibility Specialist

Bone & Joint; Town of Wausau (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Bone & Joint in Wisconsin seeks a Patient Responsibility Specialist to manage medical accounts receivable and patient balances, guiding patients through payment options including healthcare financing to keep accounts in good standing.

You will collaborate with an outside collection agency on delinquent accounts and handle high volumes of patient calls, reviewing statuses and assisting with financing applications.

Qualifications

• High school diploma or equivalent required.
• Two+ years in medical accounts receivables and patient-responsibility collections.
• Experience with medical insurers (commercial and government).
• Experience balancing accounts and handling payments.
• Ability to arrange patient payment plans and work with collection agencies.

Responsibilities

• Manage patient balance accounts and review statuses to ensure timely payments.
• Communicate with patients to discuss payment options and healthcare financing.
• Work with an outside collection agency on delinquent accounts.
• Document activity and maintain good standing of patient accounts.

Skills

Verbal and written communication

Account balancing

Patient financial interactions

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

EMR

Job description

We are looking for an individual with a background in medical accounts receivables management and collections for patient responsibility. You will work with patients regarding account balances to assist them with payment options including healthcare financing to keep their account in good standing. You will also be working directly with an outside collection agency regarding delinquent accounts.

ABOUT BONE & JOINT

Bone and Joint has one of the most comprehensive teams of orthopedic, pain management, podiatric, physical and occupational therapy experts in Northcentral Wisconsin. We aren't a division of another corporate healthcare organization; Bone & Joint belongs to us and we have numerous locations throughout Central Wisconsin. Our mission is to be the Best place for patients to receive care, the Best place for employees to work, and the Best place for physicians to practice medicine.

A DAY IN THE LIFE OF A PATIENT RESPONSIBILITY SPECIALIST

As a Patient Responsibility Specialist, you will be responsible for managing accounts with patient balances that require further attention. You will review account statuses to ensure timely payments. You will be responsible for handling higher volumes of phone calls for account review or payments. They will also assist with completing the healthcare financing application. You will also be working directly with an outside collection agency regarding delinquent accounts.

QUALIFICATIONS FOR A PATIENT RESPONSIBILITY SPECIALIST

• High school diploma or equivalent
• Two or more years' experience in medical accounts receivables management and collections for Patient responsibility, either in a medical practice or at a collection's agency.
• Experience balancing accounts and handling payments
• Experience with medical insurers, both commercial and government
• Success in making Patient payment arrangements
• Ability to make sound judgments on account handling based on patient's financial situation
• Excellent verbal and written communications skills
• Patience, respect, and compassion working with people at all levels
• Previous experience with an online medical practice management system and EMR
• Experience with Microsoft Excel© and Microsoft Word©

WORK SCHEDULE

Workdays of a Patient Responsibility Specialist are Monday through Friday 8:00AM to 5:00PM with an hour lunch, or 8:00AM to 4:30PM with a 30-minute lunch. Additional flexibility may be offered after the probation period and based on business needs.