Patient Access Specialist

Bone & Joint; Rhinelander (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bone & Joint in Rhinelander is seeking a Patient Access Specialist to greet patients, manage check-ins, schedule appointments, and coordinate referrals with care and empathy.

You will verify insurance, assist across front desk operations, and support the team in a dynamic healthcare setting. Training will occur primarily in Merrill, WI, with the clinic opening in spring 2027.

If you value patient-centered service and teamwork, join our welcoming practice committed to excellence.

Qualifications

• Proven ability to communicate clearly with patients and staff.
• Experience delivering friendly customer service in fast-paced settings.
• Ability to multitask and stay organized.

Responsibilities

• Handle patient check-ins and appointment scheduling.
• Coordinate referrals and verify insurance details.
• Support teammates to ensure smooth daily operations.

Skills

Strong communication

Customer service

Teamwork

Education

High school diploma or equivalent

Valid Wisconsin driver's license

Job description

Join our team at Bone & Joint as a Patient Access Specialist, where your warm presence and attention to detail help create a welcoming and supportive experience for every patient. In this vital front-line role, you'll assist with appointment scheduling, patient check-ins, and coordination of referrals, ensuring accuracy and empathy in every interaction. If you're passionate about customer care and thrive in a fast-paced healthcare environment, we invite you to apply and make a meaningful impact. This position will be located in Rhinelander when the new clinic open in spring of 2027. Training will occur primarily in Merrill, WI.

ABOUT BONE & JOINT

Bone and Joint has one of the most comprehensive teams of orthopedic, pain management, podiatric, physical and occupational therapy experts in Northcentral Wisconsin. We aren't a division of another corporate healthcare organization; Bone & Joint belongs to us and we have numerous locations throughout Central Wisconsin. Our mission is to be the Best place for patients to receive care, the Best place for employees to work, and the Best place for physicians to practice medicine.

A DAY IN THE LIFE OF A PATIENT ACCESS SPECIALIST

At Bone & Joint, we believe the patient experience starts the moment they walk through our doors—and that's where you come in. As a Patient Access Specialist, you'll be the warm, welcoming presence that sets the tone for every visit. You'll handle check-ins, appointment scheduling, referrals, and insurance verification with professionalism and empathy, all while keeping things running smoothly behind the scenes.

But it's not just about the tasks—it's about the team. You'll be part of a fun, supportive group that values collaboration, celebrates wins, and always has each other's backs. Whether you're helping a patient navigate their care or jumping in to assist a teammate, your role makes a real impact every day. If you're organized, compassionate, and ready to grow in a positive work environment, we'd love to meet you.

QUALIFICATIONS FOR A PATIENT ACCESS SPECIALIST

• High school diploma or equivalent
• Valid Wisconsin driver's license
• Strong communication, customer service, and teamwork skills
• Ability to adapt and stay organized in a fast-paced environment

WORK SCHEDULE

This position requires around a 40-hour work week during standard business hours, with scheduling across various days.