Patient Access Specialist

Bone & Joint; Town of Wausau (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Bone & Joint is seeking a Patient Access Specialist to welcome patients and support their care journey. You’ll handle check-ins, schedule appointments, coordinate referrals, and verify insurance with accuracy and empathy, ensuring a smooth flow at the front desk.

You’ll join a collaborative team in a fast-paced orthopedic and therapy setting across Central Wisconsin, contributing to a positive patient experience while growing professionally in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication, customer service, and teamwork skills essential.
• Ability to adapt and stay organized in a fast-paced environment.

Responsibilities

• Handle check-ins, appointment scheduling, referrals, and insurance verification with professionalism and empathy.
• Support coordination behind the scenes to keep front-desk operations running smoothly.

Skills

Communication skills

Customer service

Teamwork

Education

High School Diploma or equivalent

Job description

Join our team at Bone & Joint as a Patient Access Specialist, where your warm presence and attention to detail help create a welcoming and supportive experience for every patient. In this vital front-line role, you'll assist with appointment scheduling, patient check-ins, and coordination of referrals, ensuring accuracy and empathy in every interaction. If you're passionate about customer care and thrive in a fast-paced healthcare environment, and make a meaningful impact

ABOUT BONE & JOINT

Bone and Joint has one of the most comprehensive teams of orthopedic, pain management, podiatric, physical and occupational therapy experts in Northcentral Wisconsin. We aren't a division of another corporate healthcare organization; Bone & Joint belongs to us and we have numerous locations throughout Central Wisconsin. Our mission is to be the Best place for patients to receive care, the Best place for employees to work, and the Best place for physicians to practice medicine.

A DAY IN THE LIFE OF A PATIENT ACCESS SPECIALIST

At Bone & Joint, we believe the patient experience starts the moment they walk through our doors-and that's where you come in. As a Patient Access Specialist, you'll be the warm, welcoming presence that sets the tone for every visit. You'll handle check-ins, appointment scheduling, referrals, and insurance verification with professionalism and empathy, all while keeping things running smoothly behind the scenes.

But it's not just about the tasks-it's about the team. You'll be part of a fun, supportive group that values collaboration, celebrates wins, and always has each other's backs. Whether you're helping a patient navigate their care or jumping in to assist a teammate, your role makes a real impact every day. If you're organized, compassionate, and ready to grow in a positive work environment, we'd love to meet you.

QUALIFICATIONS FOR A PATIENT ACCESS SPECIALIST

• High school diploma or equivalent
• Valid Wisconsin driver's license
• Strong communication, customer service, and teamwork skills
• Ability to adapt and stay organized in a fast-paced environment

WORK SCHEDULE

This position requires around a 40-hour work week during standard business hours, M-F, with Saturday rotations, with scheduling across various days.