Patient Access Representative | Patient Access | PRN | Variable

UF Health; Jacksonville, Northern (FL, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

UF Health in Jacksonville, FL, seeks a friendly receptionist to greet patients in person and over the phone, assist with check-in/out, and ensure smooth front-desk operations. You will verify insurance coverages, collect payments, and maintain accurate patient records with careful data entry.

This role emphasizes clear communication with patients and medical staff, handling inquiries, updating files, and supporting various clerical tasks to keep the office running efficiently.

Qualifications

• High School Diploma or equivalent required.
• Working knowledge of medical and insurance terminology
• Customer service experience preferred
• Strong communication and customer service skills
• Input extensive data

Responsibilities

• Check patients in and out at appointments
• Answer phone lines and address patient inquiries
• Document insurance and personal information, payment methods
• Keep patient files updated
• Communicate information to medical staff
• Contact insurers regarding coverage, pre-approvals, billing
• Process payments from patients
• Manage paperwork and obtain signatures
• Perform other clerical duties

Skills

Customer service

Medical terminology

Data entry

Education

High School Diploma or equivalent

Job description

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Responsibilities

• Checking patients in and out when they arrive/leave appointments
• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient informations
• Keeping patient files updated
• Communicating important information and details to other medical care staff
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Qualifications

Education:

• High School Diploma or equivalent required.

• Working knowledge of medical and insurance terminology
• Customer service expereince preferred
• Strong communication and customer service skills
• Input extensive data