Patient Access Representative

RWJBarnabas Health; Trenton (NJ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Job summary

RWJBarnabas Health is seeking a Patient Access Representative for the RWJ Hamilton Hospital, with an emphasis on accurate patient registration, insurance verification, and financial clearance for outpatient accounts.

The role demands a detail‑oriented, service‑minded individual with excellent communication skills who can thrive in a fast-paced hospital environment and collaborate across departments.

Qualifications

• Customer service oriented with ability to handle stress and urgent situations.
• Experience in healthcare or patient-facing roles is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Register patients accurately and verify insurance information.
• Collect payments and document necessary information for outpatient registrations.
• Collaborate with nursing and ancillary departments to ensure smooth admissions.
• Support training initiatives and develop tools for department staff.

Skills

Customer service

Healthcare experience

Multitasking

Communication

Bilingual preferred

Education

High school diploma or equivalent

Job description

Req #: 0000267134

Category: Patient Access

Status: Full-Time

Shift: Evening

Facility: RWJ Hamilton

Department: Emergency Dept Access Service

Pay Range: $20.63 - $25.71 per hour

Location: One Hamilton Health Place, Hamilton, NJ 08619

Job Title: Patient Access Representative

Location: RWJUH Hamilton Hospital

Department Name: Emergency Dept Access Service

Req #: 0000267134

Status: Hourly

Shift: Evening

Pay Range: $20.63 - $25.71 per hour

Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative plays a vital role in creating a positive first impression on our patients by delivering compassionate, patient-centered service. This position is responsible for accurately registering patients, verifying insurance, obtaining required documentation, collecting applicable payments and ensuring a seamless registration experience. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.

As a Patient Access Representative, a typical day might include:

• Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts
• The ideal candidate must be detail oriented and promote patient satisfaction
• Service-orientated background, good written and verbal communication skills and accurate typing ability
• Demonstrates initiative and motivation in a role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment.
• Participate in training through the development of training tools, presentations at department in-service or staff meetings, or through the training of registration staff outside the patient access department

This Role Might Be For You If

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.
• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required

• High school diploma or equivalent required

Preferred

• Medical insurance verification and authorization experience preferred
• Epic Preferred
• Bilingual Preferred
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
• Medical terminology and computer skills

Why You’ll Love Working Here

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.

N/A

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer