Patient Representative - Cardiac Lab

Hartford HealthCare; Meriden (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Representative in the Cardiology Department to support scheduling, preregistration, registration and insurance authorization. The role emphasizes accurate patient data collection and excellent customer service in a fast-paced healthcare setting.

Qualified candidates have MS Office proficiency and 1 year in administrative support or customer service; 2+ years in a medical office is preferred, with strong organization and communication skills.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• 1 year experience in administrative support or customer service.
• 2+ years experience in medical office preferred.
• Knowledge of medical terminology & hospital scheduling preferred.
• Ability to answer and direct phone calls and manage reception.
• Excellent organization and communication skills.

Responsibilities

• Act as an extension of the provider in the Cardiology Department.
• Ensure accurate demographic information is obtained at every visit.
• Handle patient scheduling, preregistration, registration and insurance authorization.

Skills

Customer service

Phone etiquette

Communication skills

Tools

Microsoft Office Suite

Job description

Location Detail: 435 Lewis Avenue-Midstate Med (10123)

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Patient Representative acts as an extension of the provider in the Cardiology Department. As such, the Patient Representative must at all times exemplify customer service skills consistent with that of the department. In addition, to ensure safe and accurate delivery of care, and follow-up care, it is extremely important that accurate demographic information be obtained from patients at every visit. Responsible for patient scheduling, preregistration, registration and insurance authorization.

Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• One year experience in administrative support or customer service required
• Two or more years experience in medical office preferred
• Knowledge of medical terminology & hospital scheduling preferred
• Ability to answer and direct phone calls and manage reception
• Excellent organization and communication skills

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