Patient Representative-Admissions

University of Arkansas System; Little Rock (AR); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare institution in Little Rock is seeking a Patient Representative to facilitate patient admissions and billing processes. This full-time role requires strong organizational skills and a proficiency in medical terminology, with opportunities for career growth and various employee benefits. The ideal candidate will have experience in business administration or customer service, contributing to enhanced patient care and efficient operations.

Benefits

Health: Medical, Dental and Vision plans

Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Excellent organizational and interpersonal skills required.
• Must maintain confidentiality and HIPAA compliance.
• Highly motivated and self-directed individual.

Responsibilities

• Facilitates patient data collection, billing, and payment collections.
• Conducts authorizations and pre-certifications, tracks referrals.
• Counsels patients on financial information regarding discounts.

Skills

Organizational skills

Interpersonal skills

Decision-making skills

Computer proficiency

Knowledge of medical terminology

Education

Bachelor's Degree

Associate Degree with 2 years experience

High School Diploma/GED with 4 years experience

Tools

EPIC system

Job description

Join to apply for the Patient Representative-Admissions role at University of Arkansas System

1 day ago Be among the first 25 applicants

Join to apply for the Patient Representative-Admissions role at University of Arkansas System

Get AI-powered advice on this job and more exclusive features.

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students".

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date

06/13/2025

Type of Position

Clinical Staff - Nursing

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department

ICE | CORE PA Admission-HOD

Department's Website

Summary of Job Duties

The Patient Representative facilitates comprehensive patient data collection, timely and accurate billing, and prompt collections of payment for services rendered facilitating scheduling coordination and conflicts. completing benefit verification and prior authorizations for services. The position will be responsible for processing high-risk pre-certifications and developing and implementing denial avoidance plans. Conducts authorizations and pre-certifications tracks pre-authorizations, and maintains referrals. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. This position works HOD-Admissions department.

Qualifications

Minimum Qualifications

• Bachelor's Degree OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center.
• Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds.
• Well-developed decision-making skills are required.
• Must maintain confidentiality and HIPAA compliance.
• Highly motivated and self-directed individual to establish plans of action.
• Highly proficient in computer and keyboard skills.
• Knowledge of medical terminology required
  
  

Preferred Qualifications

• Experience working with EPIC system
• Experience working in a healthcare environment
  
  

Additional Information

Responsibilities

• Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
• Enters benefit and authorization information into EPIC
• Peer to Peer submissions & works closely with clinical counterparts to collect the requested information
• Conducts insurance verification and benefits explanation by running eligibility on patients
• Responsible for various maintenance reports i.e. bogies, work denials, open encounters, laser arc reports, canceled clinic reports, etc.
• Counsels patients on any & all related financial information i.e. hospital discounts & reviewing Medicaid screening.
• Works appropriate registration and billing work queues
• Responsible for reconciliation/management of change fund
• Responsible for reconciliation of daily deposit & batch POS dollars
• Monitors patient balances using the matric payment method
• This position is also responsible for the pre-counsel of patients regarding the payment expectation for service
• Obtains & coordinates completion of out-of-network waivers
• Pre-registration of patients as needed
• Assists other teams as needed.
• Other duties as assigned
  
  

Salary Information

Commensurate with education and experience

Required Documents to Apply

Proof of Veteran Status, Resume

Optional Documents

Special Instructions to Applicants

Recruitment Contact Information

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Hearing, Sitting, Talking

Frequent Physical Activity

Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking

Occasional Physical Activity

Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping

Benefits Eligible

Yes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at University of Arkansas System by 2x

Sign in to set job alerts for “Patient Representative” roles.

Access Coordinator II/III - Medical Access

Access Coordinator II/III - Medical Access

Access Coordinator II/III - Cancer Institute

Independent Sales Representative - Pharmaceutical Sales

Clinical Sales Representative - Future Opportunity

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.