Patient Services Rep

RWJBarnabas Health; New Brunswick (NJ); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Short & Long Term Disability

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Pet Insurance

Job summary

RWJBarnabas Health is seeking a Patient Services Representative at the Morris Cancer Center in New Brunswick, NJ. The role focuses on coordinating appointments across oncology services and acting as the patient-facing hub for scheduling and data accuracy.

Requires a High School diploma and 1–3 years in healthcare, with strong English communication and proficiency in MS Office. Opportunities include other duties within Clinical Practice Management and comprehensive benefits.

Qualifications

• High School diploma
• 1–3 years of healthcare experience
• Knowledge of medical terminology
• English reading, writing and speaking ability
• Strong written and verbal communication skills
• Proficiency with MS Word, Excel, PowerPoint and Adobe Acrobat

Responsibilities

• Coordinate scheduling of Medical, Surgical, Radiation Oncology, Infusion and referrals to ensure coordinated patient care.
• Serve as hub for appointment requests across clinic sites and verify demographics, insurance and active referrals.
• Interact with patients by phone or in person, maintaining courteous, accurate scheduling and data entry.
• Make outbound calls to prepare patients for appointments or reschedule missed visits to avoid delays in care.
• If based in call center, meet phone performance metrics such as abandonment rate and dispositioning.
• If based in clinic location, ensure accurate orders and transcribed documentation.

Skills

English communication

Medical terminology

Customer service

Office software

Phone etiquette

Education

High School diploma

Tools

Microsoft Word

Excel

PowerPoint

Adobe Acrobat

Job description

Req #: 0000261315

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: RWJ New Brunswick

Department: Clinical Practice Management

Pay Range: $20.63 - $25.72 per hour

Location: 165 Somerset Street, New Brunswick, NJ 08901

Job Title: Patient Services Rep

Location: Morris Cancer Center

Department Name: Clinical Practice Management

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.72 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

A Typical Day

The purpose of the Patient Service Representative will be to assist in presenting the face and voice of the Rutgers Cancer Institute of NJ services to our current and potential patient populations.

• He/she will coordinate scheduling Medical, Surgical and Radiation Oncology as well as Infusion and referral appointments at all appropriate sites to ensure and enhance coordination of care for every patient.
• The Patient Service Representative will be the hub for all incoming external and internal requests related to scheduling appointments for all clinic sites, confirming and updating demographic and insurance as needed, and confirming referrals are active for upcoming visits.
• If residing in the call center location, he/she will primarily interact with patients and families via phone and will be accountable to applicable phone performance metrics such as abandonment rate, phone courtesy and appropriate dispositioning.
• Call center PSRs will also perform outbound calls to prepare patients and families for upcoming appointments and, in the case of a missed appointment, to schedule the patient to prevent further delays of care.
• If residing in the clinic location, he/she will primarily interact with patients and families in person and will be accountable to applicable performance metrics such as transcribed orders, courteous interactions and accuracy of scheduling.
• Clinic based PSRs may perform outbound calls to schedule referral appointments or schedule patients for upcoming visits

Required

• High School diploma
• One (1) to three (3) years of related experience within the healthcare field.
• Ability and interest to learn clinical information and criteria.
• Knowledge of medical terminology required.
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position.
• Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.
• Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians.
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Power Point and Adobe Acrobat.
• Must demonstrate a commitment to working with people with cancer.

Preferred

• Ability to speak other languages a plus.
• Position requires interaction and competency in providing care to patients in all age categories from neonates through geriatrics and all populations with an emphasis on patients with cancer. Fluency in a second language is helpful.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer