Traveling Patient Representative

Excelsia Injury Care; Camp Springs (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Paid time off

Employee Assistance Program

401(k) retirement plan with employer match

Paid training opportunities

Job summary

Excelsia Injury Care in Camp Springs, Maryland, is seeking a dedicated administrative support professional. The role includes providing key support to physicians, managing patient interactions, and maintaining office organization. Applicants must have at least a high school diploma along with 6 months of medical experience in an administrative setting.

The position offers comprehensive benefits like health plans, paid time off, and a 401(k) retirement plan. If you're organized, have strong communication skills, and are passionate about patient care, consider joining our team.

Qualifications

• 6 months+ of medical experience in an administrative physician office setting.
• Previous computer skills to include data entry and office tasks.

Responsibilities

• Provide administrative support to departmental physicians.
• Assist with maintaining supply inventory and office organization.
• Direct patients and manage general inquiries.

Skills

Data entry

Communication skills

Organizational skills

Triage patients

Basic vitals measurement

Education

High school diploma or GED equivalent

Tools

Microsoft Word

Outlook

Job description

What You'll Do

• Provide administrative support to departmental physicians/supervisors/manager/administrators, including receiving and disseminating telephone/fax messages in a timely and appropriate manner.
• Provide consistent support/coverage as needed per departmental policy.
• Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner.
• Assist with distributing reports, records, and messages while maintaining patient and clinic confidentiality.
• Assist with maintaining internal/external supply inventory.
• Maintain on‑site presence during business hours.
• Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments.
• Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments per departmental policy.
• Maintain the office in a neat and orderly fashion and assist in maintaining a safe environment.
• Assist Manager and District Manager in completing requests for medical records and any other requests.
• Maintain charts in proper order, inserting forms and reports in the appropriate location, ensuring all forms and dictations are completed.
• Copy materials, obtain mail when requested, initiate, prepare, update forms, reports, and records on a routine basis.
• Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations.
• Utilize QIP principles/techniques for organizational change and systems modification.
• Operate and maintain pertinent office machines/equipment including fax, computers, copiers, etc.
• Assist with the collection, sorting and distribution of departmental mail/correspondences/faxes/phone messages in a timely manner.
• Perform other duties and assignments as directed and/or necessary.
• Interview patients/collect information and enter into computer.
• Ensure patients’ paperwork and Micro MD match.
• Verify insurance and documents in computer using account case notes.
• Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures.
• Maintain office in neat and orderly manner.
• Scanning and uploading paperwork to the EHR, if applicable.
• Other duties as assigned.

PLEASE NOTE: this role requires traveling between our Southern, MD offices.

Who You Are

• High school diploma or GED equivalent.
• 6 months+ of medical experience in an administrative physician office setting.
• Previous computer skills to include data entry, Word, Outlook, etc.

Additional Skills / Competencies

• Ability to handle multiple tasks and responsibilities.
• Basic telephone and computer skills.
• Tact and skill in patient management.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.
• Ability to effectively interact with doctors, patients, and co‑workers.
• Ability to triage patients, taking basic vitals (blood pressure, pulse, and respiration).

Physical / Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Benefits

• Medical, Dental and Vision plans through CareFirst with PPO and HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company‑recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program.

Diversity Statement / Equal Employment Opportunity

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.