Patient Service Representative

NKC Health; North Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement plan

Competitive wages

Paid time off

Six paid holidays

Educational assistance

Day shift schedules

Job summary

NKC Health Heart Care clinic is hiring a Patient Service Representative to handle front desk duties, verify eligibility, collect payments, and schedule follow-up visits for patients. You will interact with patients in person and on the phone, ensuring accurate billing and a positive customer experience.

The role requires a high school diploma or GED and at least two years in a healthcare setting, with CPT/diagnosis coding experience considered a plus.

Qualifications

• High School diploma or GED
• Two years of experience in a physician’s office or healthcare setting
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

Responsibilities

• Perform front office duties with focus on customer service and billing accuracy.
• Register patients, verify eligibility, collect co-pays and balances, and schedule follow-ups.
• Coordinate medical records transfer in a HIPAA-compliant manner.
• Schedule appointments to meet provider and patient expectations while reducing duplicates.
• Demonstrate professional behavior and support NKC Health initiatives.

Skills

Customer service

Basic office skills

CPT/diagnosis coding (plus)

Education

High School diploma or GED

Job description

NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.

NKC Health Heart Care clinic is hiring a Patient Service Representative! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

Why NKC Health Medical Group?

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

What are the typical hours on the job?

The hours of operation for the Heart clinic are Monday-Friday, 8am-5pm. Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients.

What does a Patient Service Representative do?

As a patient service representative, you will perform front office duties, focusing on customer service and billing accuracy and efficiency.

What does a typical day on the job look like?

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately. Checks patients out and assists patients with scheduling follow up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations. Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Demonstrates positive customer service attitude in person and on the telephone.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.

What are the requirements for the job?

• High School diploma or GED equivalent
• Two years of experience in a physician’s office or healthcare setting
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

Our North Star

Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.

NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.