Patient Representative

Iraan General Hospital District; Iraan (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

The Iraan General Hospital District is seeking a Patient Representative to greet patients, collect co-pays, verify insurance, and guide visitors through a simple appointment schedule in a clinic setting.

In this on-site role you will manage daily patient flow, assist with the EHR entry, and handle cash and card payments while maintaining accurate records and a courteous, professional demeanor for ill or distraught patients.

Qualifications

• Cash handling and basic financial tasks.
• Strong organizational skills and ability to manage multiple tasks.
• Courteous, professional demeanor when assisting patients and visitors.
• Typing and filing as part of daily clinic operations.

Responsibilities

• Welcomes patients and visitors in person and on the telephone.
• Schedules appointments to optimize provider time and patient satisfaction.
• Prepares daily schedule of examinations for each provider.
• Creates and sets up new patients in the EHR system.
• Verifies insurance daily and collects co-pays at the time of service.
• Manages cash drawer and daily deposits.
• Performs other duties as assigned.

Skills

Cash handling

Organizational skills

Customer service

Typing

Education

High school diploma or equivalent

Tools

EHR system

Job description

DescriptionPOSITION SUMMARY/SCOPEThe Patient Representative will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments in a clinical setting.Supervisory Responsibilities:NoneDuties /Responsibilities:Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.Assist all patients as necessary.Scan patient files, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.Create and set up new patients in EHR system.Verifies insurance, daily.Collect co-pays at the time of service.Collections for co-pays and self- pay from end of month reporting.Manage and maintain cash drawer balance and spreadsheet.Prepare daily deposit of cash and card payments.Other duties as assignedQualificationsRequired Skills/Abilities:Cash handling preferred.Good organizational skills.Personality and demeanor to deal with the public and assist ill, older, or distraught patients.Basic office skills such as typing and filing.Education and Experience:High school diploma or equivalent required.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.