Patient Representative

IRAAN GENERAL HOSPITAL; Iraan (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

IRAAN GENERAL HOSPITAL is seeking a Patient Representative to greet patients, initiate files, and move them through the clinic's appointment schedule in a clinical setting. The role emphasizes friendly customer service and accurate check-in procedures.

Responsibilities include scheduling, EHR entry, insurance verification, collecting co-pays, and maintaining a cash drawer balance with daily deposits, while providing compassionate support to patients and families.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Strong organizational and typing skills required.
• Ability to interact professionally with sick or distraught patients.

Responsibilities

• Greet patients and visitors in person and by phone, answering inquiries or directing to staff.
• Schedule appointments for physicians to optimize patient satisfaction and provider time.
• Assist patients as needed throughout their visit.
• Scan patient files and ensure correct sequencing for physician examination or treatment.
• Create and set up new patient records in the EHR system.
• Verify insurance on a daily basis.
• Collect co-pays at the time of service.
• Perform monthly collections for co-pays and self-pay amounts.
• Maintain and balance the cash drawer and related spreadsheets.
• Prepare daily cash and card payment deposits.
• Perform other duties as assigned.

Skills

Cash handling

Organizational skills

People-facing

Typing and filing

Education

High school diploma or equivalent

Tools

EHR system

Job description

Position Summary/Scope

The Patient Representative will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments in a clinical setting.

Supervisory Responsibilities

• None

Duties /Responsibilities

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
• Assist all patients as necessary.
• Scan patient files, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.
• Create and set up new patients in EHR system.
• Verifies insurance, daily.
• Collect co-pays at the time of service.
• Collections for co-pays and self- pay from end of month reporting.
• Manage and maintain cash drawer balance and spreadsheet.
• Prepare daily deposit of cash and card payments.
• Other duties as assigned

Qualifications

Required Skills/Abilities

• Cash handling preferred.
• Good organizational skills.
• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
• Basic office skills such as typing and filing.

Education And Experience

• High school diploma or equivalent required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.