Patient Representative

Broward Health; Fort Lauderdale (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Broward Health seeks a patient services liaison at Broward Health Medical Center in Fort Lauderdale, FL. The role focuses on identifying and resolving patient problems, explaining hospital policies, and documenting complaints to improve overall patient satisfaction.

The position involves serving as a bridge between patients and administration, ensuring concerns are addressed and recorded for service improvements. A strong emphasis on patient-centered care and communication is essential.

Qualifications

• Associate degree required.
• Minimum one year of experience in a customer-service or hospital setting.
• Knowledge of hospital policies and patient complaint handling.

Responsibilities

• Identify and resolve patient problems and complaints by explaining hospital policies.
• Investigate and document patient complaints.
• Serve as liaison between administration and patients to improve satisfaction with hospital services.

Education

Associate

Job description

Summary

Identifies and to the extent possible resolves patient problems concerns and complaints by explaining hospital policies and procedures and notifying appropriate personnel of specific complaints. Investigates and documents patient complaints. Serves as a liaison between administration and patients in order to improve patient satisfaction with hospital services.

Broward Health Medical Center

Shift: Shift 3

FTE: 0.900000

Education

• Associate

Experience

• One Year

Credentials

• Bonus Exclusions may apply in accordance with policy HR-004-026

Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race color national origin gender gender identity or gender expression pregnancy sexual orientation religion age disability military status genetic information or any other characteristic protected under applicable federal or state law.

At Broward Health the dedication and contributions of veterans are valued. Supporting the military community and giving back to those who served is a priority. Broward Health is proud to offer veteran's preference in the hiring process to eligible veterans and other individuals as defined by applicable law.