Patient Representative

Rochester Regional Health; Canton (OH); On-site; USD 27,000 - 39,000; Full time

Job summary

Rochester Regional Health in Canton, OH, is seeking a Patient Representative for the Dermatology department at SLH - Greenfield. The role involves clerical EMR duties, scheduling, and coordinating with physicians and care teams.

Responsibilities include patient communication, billing support, and adherence to healthcare regulations, with a focus on service quality and process improvement. Typical hours are full-time, 8am-4:30pm, in a sedentary office setting.

Qualifications

• Experience using EMR/EHR systems in an outpatient setting.
• Medical terminology proficiency is required or preferred.
• Minimum 1 year of outpatient medical office experience.

Responsibilities

• Support patient encounters and ensure accurate EMR documentation.
• Handle scheduling, referrals, phone communications, and billing inquiries.
• Ensure compliance with policies and healthcare regulations.
• Collaborate with dermatology care teams and participate in process improvements.

Skills

EMR / EHR usage

Medical terminology

Outpatient medical office experience

Education

Advanced technical training and/or certification

Formal education beyond High School

Job description

Job Title: Patient Representative
Department: Dermatology
Location: SLH - Greenfield
Hours Per Week: Full Time
Schedule: 8am-4:30pm

SUMMARY:

Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).

RESPONSIBILITIES:

• Patient Care Support & Communication: Assist providers by supporting patient encounters, ensuring accurate documentation in EMRs, and maintaining open communication with the care team, patients, and caregivers.

• Administrative & Scheduling Duties: Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments. Help maintain efficient patient schedules and support billing and insurance inquiries.

• Compliance & Quality Assurance: Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality.

• Team Collaboration & Continuous Improvement: Work closely with St. Lawrence Health System and PPM teams on daily operations, educational programs, and process improvements. Participate in special projects and promote the organization’s mission and core values.

PREFERRED QUALIFICATIONS:

• Advanced technical training and/or certification
• Formal education beyond High School
• Minimum of 1-year recent outpatient medical office experience Knowledge in electronic health record (EHR / EMR) usage and medical terminology

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $19.46 - $28.55